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WooCommerce integrates into your WordPress site a simple and fast support system, which will allow your users to open ticket assistance for WooCommerce products purchased, then receiving a notification when a reply is published.\nThe ability to update the ticket with new messages, allows you to keep the logical thread of the conversation, making more productive your work and facilitating the user.<\/p>\n\n<p><strong>Functionlities<\/strong><\/p>\n\n<ul>\n<li>Select a page or create a new one for adding the support service in front-end<\/li>\n<li>Chose if insert the tickets table before or after the page content<\/li>\n<li>Customize the colors for admin and users threads.<\/li>\n<li>Send notifications to admin and users<\/li>\n<li>Support service for not logged in users (Premium)<\/li>\n<li>Auto-close tickets after a specified period of time (Premium)<\/li>\n<\/ul>\n\n<p>https:\/\/youtu.be\/XUtmBvoPwkI<\/p>\n\n<!--section=installation-->\n<p><strong>From your WordPress dashboard<\/strong><\/p>\n\n<ul>\n<li>Visit Plugins &gt; Add New.<\/li>\n<li>Search for ilGhera Support System for WooCommerce and download it.<\/li>\n<li>Activate ilGhera Support System for WooCommerce from your Plugins page.<\/li>\n<li>Once Activated, go to <strong>Support System for WC<\/strong> menu and set you preferences.<\/li>\n<\/ul>\n\n<p><strong>From WordPress.org<\/strong><\/p>\n\n<ul>\n<li>Download ilGhera Support System for WooCommerce<\/li>\n<li>Upload the wc-support-system folder to your \/wp-content\/plugins\/ directory, using your favorite method (ftp, sftp, scp, etc...)<\/li>\n<li>Activate ilGhera Support System for WooCommerce from your Plugins page.<\/li>\n<li>Once Activated, go to <strong>WC Support\/ Settings<\/strong> menu and set you preferences.<\/li>\n<\/ul>\n\n<!--section=changelog-->\n<h4>1.2.10<\/h4>\n\n<p>Release Date: 10 February 2026<\/p>\n\n<pre><code>* Security: Fixed guest user cookie validation bypass vulnerability\n* Security: Added robust order-based validation for guest ticket access\n* Security: Prevent unauthenticated attackers from viewing arbitrary ticket content\n<\/code><\/pre>\n\n<h4>1.2.9<\/h4>\n\n<p>Release Date: 27 December 2025<\/p>\n\n<pre><code>* Bug Fix: Corrected billing email retrieval method in get_user_products()\n* Bug Fix: Added null check for order existence\n<\/code><\/pre>\n\n<h4>1.2.8<\/h4>\n\n<p>Release Date: 27 December 2025<\/p>\n\n<pre><code>* Security: Fixed unauthorized access to ticket content (CVE-2025-14033)\n* Security: Add ownership verification for ticket viewing\n* Security: Prevent unauthenticated users from viewing arbitrary tickets\n<\/code><\/pre>\n\n<h4>1.2.7<\/h4>\n\n<p>Release Date: 23 December 2025<\/p>\n\n<pre><code>* Security: Fixed missing capability checks on AJAX callbacks\n* Security: Prevent unauthorized users from deleting or modifying tickets\n<\/code><\/pre>\n\n<h4>1.2.6<\/h4>\n\n<p>Release Date: 6 October 2025<\/p>\n\n<pre><code>* Enhancement: Coding standard \n<\/code><\/pre>\n\n<h4>1.2.5<\/h4>\n\n<p>Release Date: 5 October 2025<\/p>\n\n<pre><code>* Enhancement: Plugin renamed\n* Enhancement: New plugin images\n* Enhancement: WooCommerce 10 support \n* Enhancement: Coding standard \n<\/code><\/pre>\n\n<h4>1.2.4<\/h4>\n\n<p>Release Date: 16 June 2025<\/p>\n\n<pre><code>* Enhancement: WordPress 6.8 support \n* Enhancement: WooCommerce 9 support \n* Update: (Premium) Plugin Update Checker \n* Update: (Premium) ilGhera Notice \n<\/code><\/pre>\n\n<h4>1.2.3<\/h4>\n\n<p>Release date: 7 March 2024<\/p>\n\n<pre><code>* Enhancement: Coding standard \n* Bug: Nonce missed on saving options \n<\/code><\/pre>\n\n<h4>1.2.2<\/h4>\n\n<p>Release date: 31 December 2023<\/p>\n\n<pre><code>* Enhancement: HPOS compatibility \n* Enhancement: WP coding standards \n* Update: (Premium) Plugin Update Checker \n<\/code><\/pre>\n\n<h4>1.2.1<\/h4>\n\n<p>Release Date: 20 September 2023<\/p>\n\n<pre><code>* Bug: CSS fix in new thread box\n* Bug: Chosen script missed in front-end\n<\/code><\/pre>\n\n<h4>1.2.0<\/h4>\n\n<p>Release Date: 29 August 2023<\/p>\n\n<pre><code>* Enhancement: Send the last thread and close the ticket in one shot \n* Enhancement: (Premium) New option to give the ability to close tickets to the user \n* Enhancement: (Premium) Admin notice for premium key\n* Enhancement: Better user interface \n* Enhancement: WP coding standards \n* Update: (Premium) Plugin Update Checker \n* Update: Tagify \n* Update: Translations \n* Bug Fix: PHP Notice on declaring a function and its properties \n* Bug Fix: Function get_currentuserinfo() replaced because deprecated \n<\/code><\/pre>\n\n<h4>1.1.2<\/h4>\n\n<p>Release Date: 10 November 2022<\/p>\n\n<pre><code>* Enhancement: WordPress 6.1 support \n<\/code><\/pre>\n\n<h4>1.1.1<\/h4>\n\n<p>Release Date: 11 May, 2022<\/p>\n\n<pre><code>* Bug Fix: Empty email notification sent after performing a ticket search in back-end\n* Bug Fix: Trim missed in ticket search field value\n* Bug Fix: Missing translations\n<\/code><\/pre>\n\n<h4>1.1.0<\/h4>\n\n<p>Release Date: 10 May, 2022<\/p>\n\n<pre><code>* Enhancement (Premium): Send notifications to additional recipients about the ticket updates\n* Enhancement: Search ticket by id using an hash followed the number\n* Enhancement: Display the product name in mouse hover on the ticket product image\n* Enhancement: Better user interface\n* Bug Fix: Media not added in the first message of the ticket\n<\/code><\/pre>\n\n<h4>1.0.5<\/h4>\n\n<p>Release Date: 26 March, 2021<\/p>\n\n<pre><code>* Bug Fix: wp_unslash missed in ticket text\n<\/code><\/pre>\n\n<h4>1.0.4<\/h4>\n\n<p>Release Date: 21 March, 2021<\/p>\n\n<pre><code>* Bug Fix: Bad Front-end tickets table style\n<\/code><\/pre>\n\n<h4>1.0.3<\/h4>\n\n<p>Release Date: 17 July, 2019<\/p>\n\n<pre><code>* Enhancement: Search tickets by title, user name and user email.\n* Enhancement: General improvements.\n* Bug Fix: Front-end tickets table not responsive.\n<\/code><\/pre>\n\n<h4>1.0.2<\/h4>\n\n<p>Release Date: 19 March, 2019<\/p>\n\n<pre><code>* Enhancement: Allowed HTML in Footer email text and in User notice fields.\n* Bug Fix: Front-end user can now see only his files with \"Add Media\" button (Premium).\n<\/code><\/pre>\n\n<h4>1.0.1<\/h4>\n\n<p>Release Date: 18 March, 2019<\/p>\n\n<pre><code>* Bug Fix: Some tickets not shown if created by the same user sometimes logged in and sometimes not (Premium).\n<\/code><\/pre>\n\n<h4>1.0.0<\/h4>\n\n<p>Release Date: 14 March, 2019<\/p>\n\n<pre><code>* Enhancement: Upload files in tickets available for logged in customers. (Premium)\n* Enhancement: General improvements.\n* Bug Fix: Frontend editor style missed.\n<\/code><\/pre>\n\n<h4>0.9.6<\/h4>\n\n<p>Release Date: 12 September, 2018<\/p>\n\n<pre><code>* Bug Fix: User message repeated many times.\n<\/code><\/pre>\n\n<h4>0.9.5<\/h4>\n\n<p>Release Date: 25 June, 2018<\/p>\n\n<pre><code>* Bug Fix: JS scripts missed in setting page.\n<\/code><\/pre>\n\n<h4>0.9.4<\/h4>\n\n<p>Release Date: 15 June, 2018<\/p>\n\n<pre><code>* Bug Fix: Setting page slug changed.\n<\/code><\/pre>\n\n<h4>0.9.3<\/h4>\n\n<p>Release Date: 15 June, 2018<\/p>\n\n<pre><code>* Bug Fix: Plugin deactivation on WooCommerce missed.\n<\/code><\/pre>\n\n<h4>0.9.2<\/h4>\n\n<p>Release Date: 24 May, 2018<\/p>\n\n<pre><code>* Bug Fix: Products purchased by the user not found.\n<\/code><\/pre>\n\n<h4>0.9.1<\/h4>\n\n<p>Release Date: 5 April, 2018<\/p>\n\n<pre><code>* Bug Fix: Plugin not deactivated if WooCommerce is not installed.\n<\/code><\/pre>\n\n<h4>0.9.0<\/h4>\n\n<p>Release Date: 4 April, 2018<\/p>\n\n<pre><code>* First release.\n<\/code><\/pre>","raw_excerpt":"Give support to your WooComerce customers with this fast and easy to use ticket system.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/83807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=83807"}],"author":[{"embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/ghera74"}],"wp:attachment":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=83807"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=83807"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=83807"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=83807"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=83807"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=83807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}