{"id":38628,"date":"2015-09-02T00:03:20","date_gmt":"2015-09-02T00:03:20","guid":{"rendered":"https:\/\/wordpress.org\/plugins-wp\/simple-support-ticket-system\/"},"modified":"2017-01-27T11:39:56","modified_gmt":"2017-01-27T11:39:56","slug":"simple-support-ticket-system","status":"publish","type":"plugin","link":"https:\/\/szl.wordpress.org\/plugins\/simple-support-ticket-system\/","author":14561142,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.3.6","stable_tag":"1.3.6","tested":"4.7.33","requires":"3.0.1","requires_php":"","requires_plugins":"","header_name":"Support Ticket System","header_author":"Tim Dahlmanns","header_description":"","assets_banners_color":"8a7d74","last_updated":"2017-01-27 11:39:56","external_support_url":"","external_repository_url":"","donate_link":"https:\/\/www.paypal.com\/cgi-bin\/webscr?cmd=_s-xclick&hosted_button_id=YA24QZ2SP4NP6","header_plugin_uri":"http:\/\/wordpress.org\/plugins\/simple-support-ticket-system\/","header_author_uri":"","rating":5,"author_block_rating":0,"active_installs":10,"downloads":6706,"num_ratings":4,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":[],"upgrade_notice":[],"ratings":{"1":0,"2":0,"3":0,"4":0,"5":"3"},"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":"1244163","resolution":"128x128","location":"assets"},"icon-256x256.png":{"filename":"icon-256x256.png","revision":"1244163","resolution":"256x256","location":"assets"}},"assets_banners":{"banner-772x250.png":{"filename":"banner-772x250.png","revision":"1244195","resolution":"772x250","location":"assets"}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0","1.0.1","1.1","1.2","1.2.1","1.2.2","1.3","1.3.1","1.3.2","1.3.3","1.3.4","1.3.5","1.3.6"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":"1293041","resolution":"1","location":"assets"},"screenshot-2.png":{"filename":"screenshot-2.png","revision":"1238622","resolution":"2","location":"assets"},"screenshot-3.png":{"filename":"screenshot-3.png","revision":"1293041","resolution":"3","location":"assets"},"screenshot-4.png":{"filename":"screenshot-4.png","revision":"1235891","resolution":"4","location":"assets"},"screenshot-5.png":{"filename":"screenshot-5.png","revision":"1235891","resolution":"5","location":"assets"},"screenshot-6.png":{"filename":"screenshot-6.png","revision":"1293041","resolution":"6","location":"assets"},"screenshot-7.png":{"filename":"screenshot-7.png","revision":"1299909","resolution":"7","location":"assets"}},"screenshots":{"1":"ticket submission form","2":"ticket system with a new ticket","3":"ticket in editing mode","4":"ticket with appointment","5":"filter for tickets","6":"General Settings","7":"User Administration"},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[1963,1378,1104,2680,4773],"plugin_category":[58],"plugin_contributors":[92626],"plugin_business_model":[],"class_list":["post-38628","plugin","type-plugin","status-publish","hentry","plugin_tags-request","plugin_tags-simple","plugin_tags-support","plugin_tags-system","plugin_tags-ticket","plugin_category-user-management","plugin_contributors-en0x","plugin_committers-en0x"],"banners":{"banner":"https:\/\/ps.w.org\/simple-support-ticket-system\/assets\/banner-772x250.png?rev=1244195","banner_2x":false,"banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/simple-support-ticket-system\/assets\/icon-128x128.png?rev=1244163","icon_2x":"https:\/\/ps.w.org\/simple-support-ticket-system\/assets\/icon-256x256.png?rev=1244163","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/simple-support-ticket-system\/assets\/screenshot-1.png?rev=1293041","caption":"ticket submission form"},{"src":"https:\/\/ps.w.org\/simple-support-ticket-system\/assets\/screenshot-2.png?rev=1238622","caption":"ticket system with a new ticket"},{"src":"https:\/\/ps.w.org\/simple-support-ticket-system\/assets\/screenshot-3.png?rev=1293041","caption":"ticket in editing mode"},{"src":"https:\/\/ps.w.org\/simple-support-ticket-system\/assets\/screenshot-4.png?rev=1235891","caption":"ticket with appointment"},{"src":"https:\/\/ps.w.org\/simple-support-ticket-system\/assets\/screenshot-5.png?rev=1235891","caption":"filter for tickets"},{"src":"https:\/\/ps.w.org\/simple-support-ticket-system\/assets\/screenshot-6.png?rev=1293041","caption":"\u00d4g\u014dlne nasztalowania"},{"src":"https:\/\/ps.w.org\/simple-support-ticket-system\/assets\/screenshot-7.png?rev=1299909","caption":"User Administration"}],"raw_content":"<!--section=description-->\n<p>The idea was it to create a Ticket System completely for the Front-End, and that's the result!\nThis plugin adds a ticket system to your page, to handle Questions, problems or other requests from visitors of your page.\nYou can use it as a help desk for co-workers in your Intranet or as a contact form for your website for example.<\/p>\n\n<h4>Demo<\/h4>\n\n<p><a href=\"http:\/\/demo.en0x.de\">Right here<\/a><\/p>\n\n<h4>GitHub<\/h4>\n\n<p><a href=\"https:\/\/github.com\/en00x\/Simple-Ticket-System-WordPress\">This Plugin on Github<\/a><\/p>\n\n<h4>Key features<\/h4>\n\n<ul>\n<li>Completely for the Front-End.<\/li>\n<li>Independet Login from Wordpress, or when you are logged in into Wordpress, then you will be automatically logged in.<\/li>\n<li>E-Mail Notification<\/li>\n<li>To every ticket you get a link so you can check your ticket and also write with the support like a chat.<\/li>\n<li>Normal users can take, edit their own and adopt tickets. They also can add appointments.<\/li>\n<li>Admin users can edit all tickets and allocate tickets to other users.<\/li>\n<li>You can add notes and solutions to every ticket.<\/li>\n<li>You can filter tickets for Issuer, name or mail of creator, done tickets, solution or problems.<\/li>\n<li>Datepicker Field<\/li>\n<li>Under \"New Tickets\" the tickets automatically reload every 30 seconds.<\/li>\n<\/ul>\n\n<h3>Languages and Localization?<\/h3>\n\n<p>The plugin currently comes with the following translations:\nEnglish, German<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Upload <code>simple-support-ticket-system<\/code> directory to the <code>\/wp-content\/plugins\/<\/code> directory.<\/li>\n<li>Activate the plugin through the 'Plugins' menu in WordPress.<\/li>\n<li>Place <code>&lt;?php do_shortcode('[ts_form]'); ?&gt;<\/code> in your templates or [ts_form] in page edit mode for the ticket submission form.<\/li>\n<li>Place <code>&lt;?php do_shortcode('[ts_tickets]'); ?&gt;<\/code> in your templates or [ts_tickets] in page edit mode for the ticket system page.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<p>Not yet!<\/p>\n\n<!--section=changelog-->\n<h4>1.3.6<\/h4>\n\n<ul>\n<li>Fixed max length for email text.<\/li>\n<\/ul>\n\n<h4>1.3.5<\/h4>\n\n<ul>\n<li>Function added to send a ticket-link within the notification e-mails.<\/li>\n<\/ul>\n\n<h4>1.3.4<\/h4>\n\n<ul>\n<li>Added Multisite support<\/li>\n<\/ul>\n\n<h4>1.3.3<\/h4>\n\n<ul>\n<li>User Guide added<\/li>\n<\/ul>\n\n<h4>1.3.2<\/h4>\n\n<ul>\n<li>Fixed search function<\/li>\n<\/ul>\n\n<h4>1.3.1<\/h4>\n\n<ul>\n<li>Fixed unintentional backslashes in text<\/li>\n<\/ul>\n\n<h4>1.3<\/h4>\n\n<ul>\n<li>BIG UPDATE<\/li>\n<li>Email notification for those who create the ticket. They will be informed when their ticket was \"taken\", when it's \"done\" and when there is a new answer.<\/li>\n<li>You can consult and answer your ticket under an generated link.<\/li>\n<li>Following you can answer when you work on tickets, so it's kind like a chat.<\/li>\n<li>Problem Field is renameble now.<\/li>\n<li>\"Report problem\" was changed to \"Submit\".<\/li>\n<\/ul>\n\n<h4>1.2.2<\/h4>\n\n<ul>\n<li>IMPORTANT<\/li>\n<li>When you updated to 1.2.2 before 19.11.2015 (UTC+1 13:00h) and your wordpress backend doesn't load anymore please redownload fixed v1.2.2<\/li>\n<li><\/li>\n<li>Only whitespace in necessary fields isn't allowed anymore.<\/li>\n<li>Database Update only loads when user is admin.<\/li>\n<\/ul>\n\n<h4>1.2.1<\/h4>\n\n<ul>\n<li>Security Update<\/li>\n<li>Special thanks to the user \"iberiam\"<\/li>\n<\/ul>\n\n<h4>1.2<\/h4>\n\n<ul>\n<li>You can rename the optional fields and the datepicker field.<\/li>\n<li>You can also hide these fields.<\/li>\n<li>Appointment field is now the datepicker field.<\/li>\n<li>Appointment added from the issuer are shown under the ticket itself.<\/li>\n<li>When logged in Name and Email in Form are not editable.<\/li>\n<\/ul>\n\n<h4>1.1<\/h4>\n\n<ul>\n<li>PLEASE REACTIVATE THE PLUGIN TO APPLY CHANGES THIS TIME<\/li>\n<li>When you are already logged in in Wordpress, you don't have to log in again<\/li>\n<li>When you are logged in, Name and Email will be filled in into submit form<\/li>\n<li>Added a Title to tickets<\/li>\n<li>Loading Spinner now with transparent background<\/li>\n<\/ul>\n\n<h4>1.0.1<\/h4>\n\n<ul>\n<li>Deleted Salutation because the email function is not ready<\/li>\n<li>added titles for buttons<\/li>\n<\/ul>\n\n<h4>1.0<\/h4>\n\n<ul>\n<li>First release<\/li>\n<\/ul>","raw_excerpt":"Simple, fast and responsive ticket system for the Front-End to receive and store Problems of Customers or Visitors, with a great search function.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/38628","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=38628"}],"author":[{"embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/en0x"}],"wp:attachment":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=38628"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=38628"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=38628"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=38628"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=38628"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=38628"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}