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Have multiple WordPress sites? Manage them all in one place!<\/li>\n<li>Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.<\/li>\n<li>Send automated Customer Satisfaction Surveys and keep track of your service quality.<\/li>\n<li>View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.<\/li>\n<\/ul>\n\n<p>Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers.<\/p>\n\n<h4>The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses<\/h4>\n\n<p>Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS\/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.<\/p>\n\n<h4>Detailed Features<\/h4>\n\n<p>Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service.<\/p>\n\n<p>Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates.<\/p>\n\n<ul>\n<li>See order details, histories, and lifetime value<\/li>\n<li>See recent activity, and customers' screens<\/li>\n<li>See shipping and fulfillment<\/li>\n<li>Set order status<\/li>\n<li>Process refunds and cancellations<\/li>\n<li>Edit customer and order notes<\/li>\n<\/ul>\n\n<h4>Boost Engagement, Conversions, and Sales<\/h4>\n\n<p>Add a live chat customer service experience to your storefront to engage customers.<\/p>\n\n<ul>\n<li>Fully customizable livechat support to match your brand<\/li>\n<li>Minimal coding required<\/li>\n<li>SEO-friendly script loading for fast page loads<\/li>\n<\/ul>\n\n<p>Apply powerful rules and condition triggers for automatic customer messaging.<\/p>\n\n<ul>\n<li>Send call-to-actions, discounts, and promotions via live chat<\/li>\n<li>Ask for reviews automatically after a purchase<\/li>\n<li>Up-sell relevant products at checkout<\/li>\n<li>Prevent shopping cart abandonment<\/li>\n<\/ul>\n\n<h4>Reduce Customer Service Volume By 40%<\/h4>\n\n<p>Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.<\/p>\n\n<ul>\n<li>Hello Bot can automatically greet customers<\/li>\n<li>FAQ Bot can reply with FAQ articles for faster customer support<\/li>\n<li>Order Bot can answer order questions<\/li>\n<li>Chatbot builder (coming soon)<\/li>\n<li>Create workflows for advanced chat support scenarios<\/li>\n<\/ul>\n\n<h4>Perfect For Self Service<\/h4>\n\n<ul>\n<li>FAQ and knowledge base management<\/li>\n<li>Powerful article editor<\/li>\n<li>Optimized for SEO<\/li>\n<li>Show your FAQ in live chat<\/li>\n<li>Embeddable<\/li>\n<\/ul>\n\n<h4>Give Agents Full Customer Service Clarity<\/h4>\n\n<ul>\n<li>Powerful Live Dashboard for customer support, sales, and marketing<\/li>\n<li>See customer activity and location<\/li>\n<li>Send 1-on-1 chat messages and optimize sales<\/li>\n<li>See customer screens and co-browse using Peek!<\/li>\n<\/ul>\n\n<h4>Create Happy Customers<\/h4>\n\n<p>Schedule satisfaction surveys after customer service emails or chats have been addressed.<\/p>\n\n<ul>\n<li>Available for email and live chat tickets<\/li>\n<li>Customers can rate your customer support quality<\/li>\n<li>Get additional feedback for you to review<\/li>\n<li>Detailed reporting for support tickets<\/li>\n<\/ul>\n\n<h4>Better Teamwork<\/h4>\n\n<p>Customer support teams are more efficient when using Re:amaze.<\/p>\n\n<ul>\n<li>CRM and segmentation<\/li>\n<li>Internal notes<\/li>\n<li>Team activity sharing<\/li>\n<li>Response templates<\/li>\n<li>Office hours<\/li>\n<li>Autoresponders<\/li>\n<li>Email templates<\/li>\n<li>iOS and Android mobile apps<\/li>\n<\/ul>\n\n<h4>Mobile Apps Available<\/h4>\n\n<p>Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you\u2019re on the go.<\/p>\n\n<ul>\n<li>iOS - <a href=\"https:\/\/itunes.apple.com\/us\/app\/reamaze-mobile\/id1190166501?ls=1&amp;mt=8\">Get iOS App<\/a><\/li>\n<li>Android - <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.reamaze.farstar&amp;hl=en&amp;pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1\">Get Android App<\/a><\/li>\n<\/ul>\n\n<!--section=installation-->\n<h4>Automatic Installation<\/h4>\n\n<ol>\n<li>From your WordPress Admin, go to 'Plugins' -&gt; 'Add New'<\/li>\n<li>Search for 'Reamaze for WordPress'<\/li>\n<li>Click 'Install Now' and activate the plugin<\/li>\n<\/ol>\n\n<h4>Manual installation<\/h4>\n\n<p>Download the Re:amaze For Wordpress plugin and uploading it to your WordPress server via FTP. The WordPress codex contains <a href=\"http:\/\/codex.wordpress.org\/Managing_Plugins#Manual_Plugin_Installation\">instructions on how to do this here<\/a>.<\/p>\n\n<!--section=faq-->\n<dl>\n<dt id='i%20don%27t%20have%20a%20re%3Aamaze%20account.%20can%20i%20still%20use%20this%20plugin%3F'><h3>I don't have a Re:amaze account. Can I still use this plugin?<\/h3><\/dt>\n<dd><p>You'll need to sign up for a Re:amaze account. <a href=\"https:\/\/www.reamaze.com\/signup?referrer=wordpress\">Try Re:amaze free<\/a> for 14 days. It's easy to set up, no credit card required.<\/p><\/dd>\n<dt id='how%20do%20i%20customize%20the%20support%20widget%3F'><h3>How do I customize the support widget?<\/h3><\/dt>\n<dd><p>You can customize the widget by going to your Re:amaze Admin -&gt; Settings -&gt; Widget Builder. Just copy the resulting code into your WordPress Admin -&gt; Re:amaze -&gt; Settings -&gt; Widget tab. For more advanced customizations, please visit our <a href=\"https:\/\/www.reamaze.com\/developer\">Developer Documentation<\/a><\/p><\/dd>\n<dt id='help%21%20i%20can%27t%20seem%20to%20get%20things%20working%21'><h3>Help! I can't seem to get things working!<\/h3><\/dt>\n<dd><p>If you're having trouble with the plugin, feel free to contact us at support@reamaze.com and we'll be glad to help.<\/p><\/dd>\n<dt id='i%20have%20an%20awesome%20idea%20for%20this%20plugin%21%20what%20now%3F'><h3>I have an awesome idea for this plugin! What now?<\/h3><\/dt>\n<dd><p>Send us any feature suggestions, bug requests, etc at support@reamaze.com . We appreciate all the feedback we can get to make Re:amaze better for you and your customers.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>2.3.2<\/h4>\n\n<ul>\n<li>Use async mini-loader for widget<\/li>\n<\/ul>\n\n<h4>2.3.1<\/h4>\n\n<ul>\n<li>Add Cues Publishing capability from Re:amaze<\/li>\n<\/ul>\n\n<h4>2.3.0<\/h4>\n\n<ul>\n<li>Add Chat Widget Publishing capability from Re:amaze<\/li>\n<\/ul>\n\n<h4>2.2.0<\/h4>\n\n<ul>\n<li>Fix Parsedown conflict<\/li>\n<li>Updated to WP 6.1 support<\/li>\n<\/ul>\n\n<h4>2.1.0<\/h4>\n\n<ul>\n<li>new Re:amaze Connect onboarding experience<\/li>\n<\/ul>\n\n<h4>2.0.0<\/h4>\n\n<p>BREAKING CHANGE - This release removes the ability to enter your widget code via the Reamaze Settings in WordPress. 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