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Premium feature (Included in Ent only)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-empowers-field-level-permissions-for-controlled-helpdesk-access\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Secure helpdesk system by allowing you to control access rights<\/a> - Premium feature (Included in Ent only)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-facilitates-team-based-resolution-for-faster-ticket-resolution\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Promote collaboration among staff<\/a> - Premium feature (included both Pro and Ent)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-time-based-customer-support-automation\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Streamline support processes and reduce manual intervention<\/a> - Premium feature (Included in Ent only)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-event-based-workflows-automate-customer-support-tasks\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Free up time for higher-priority tasks<\/a> - Premium feature (Included in Ent only)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-flexible-organization-of-support-staff-across-multiple-departments\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Effective organization of support staff into distinct departments.<\/a> - Premium feature (included both Pro and Ent)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-get-more-work-out-of-your-agents\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Enhance Support Agent Capabilities with Easy Customization<\/a> - Premium feature (included both Pro and Ent)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-leverage-the-power-of-out-of-the-box-customizations\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Leverage the power of out-of-the-box customizations<\/a> - Premium feature (included both Pro and Ent)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-widgets-display-recent-tickets-anywhere-on-your-helpdesk\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Showcase Latest Support Requests<\/a> - Premium feature (included both Pro and Ent)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-streamlines-support-by-linking-similar-tickets-for-efficient-resolution\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Enhance Support Efficiency<\/a> - Premium feature (Included in Ent only)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-flexible-categorization-for-enhanced-management\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Effortless Ticket Organization<\/a> - Premium feature (included both Pro and Ent)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-enhance-customer-insights-with-custom-fields\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Integrate custom fields within WP Ticket<\/a> - Premium feature (included both Pro and Ent)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-unleash-the-potential-of-custom-helpdesk-reports\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Create Custom Helpdesk Reports with WP Ticket WordPress Plugin<\/a> - Premium feature<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-arrange-actions-based-on-urgency-and-importance\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Arrange actions based on urgency and importance<\/a> - Premium feature (Included in Ent only)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-efficient-consistent-helpdesk-conversations\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Streamlined HelpDesk Support Operations<\/a> - Premium feature (included both Pro and Ent)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-stay-updated-instant-notifications-for-customers-and-agents\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Stay Informed: Real-Time Notifications for Customers and Agents<\/a> - Premium feature (included both Pro and Ent)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/expedite-customer-support-with-quick-searches\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Expedite customer support with quick searches<\/a> - Premium feature (included both Pro and Ent)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/effortlessly-pinpoint-issues-rapid-real-time-overview-of-essential-helpdesk-metrics\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Get a quick, real-time summary of the most important helpdesk metrics <\/a> - Premium feature<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-powerful-helpdesk-search-forms\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Powerful helpdesk search forms<\/a> - Premium feature (included both Pro and Ent)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/track-agent-performance-through-integrated-dashboard-in-wp-ticket\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Monitor Agent Performance via Integrated Dashboard in WP Ticket<\/a> - Premium feature (Included in Ent only)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-ensure-accurate-and-up-to-date-information-in-all-platforms\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Save time and resources by eliminating manual data entry and updates<\/a> - Add-on<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-mailchimp-addon\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Seamlessly integrate support processes with their email marketing strategy<\/a> - Add-on<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-microsoft-active-directory-ldap-addon\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Automate updates and ensure consistent team data<\/a> - Add-on<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-smart-search-and-columns-addon\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Combine multiple criteria for targeted information retrieval<\/a> - Add-on (included both Pro and Ent)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-import-export-addon\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Simplify migration from other customer support systems<\/a> - Add-on (included both Pro and Ent)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-easy-digital-downloads-addon\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Connect customer orders and products with support tickets<\/a> - Add-on<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-woocommerce-addon\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Wp Ticket Woocommerce Addon<\/a> - Add-on<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-canned-responses-addon\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\"> Elevate overall efficiency with WP Ticket's Canned Responses Addon<\/a> - Add-on (Included in Ent only)<\/li>\n<li><a href=\"https:\/\/emdplugins.com\/wp-ticket-incoming-email-addon\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">Clutter-free and streamlined customer support experience<\/a> - Add-on (Included in Ent only)<\/li>\n<\/ul>\n\n<p><strong>PLUGIN LINKS<\/strong>\n* <a href=\"https:\/\/wpticketcom.emdplugins.com\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">WP Ticket Starter Demo Site<\/a>\n* <a href=\"https:\/\/docs.emdplugins.com\/wp-ticket-community\/?pk_campaign=wp-ticket-com&amp;pk_kwd=readme\">WP Ticket Starter Documentation<\/a><\/p>\n\n<blockquote>\n  <p>This plugin's code was generated by <a href=\"https:\/\/wpappstudio.com\">WP App Studio<\/a> Professional WordPress Design and Development Platform based on the plugin's design. You can develop a plugin like WP Ticket using <a href=\"https:\/\/wpappstudio.com\/quick-start\/\">WP App Studio<\/a> plugin and sell its designs by <a href=\"https:\/\/wpappstudio.com\/become-a-selldev-author\/\">becoming a SellDev author<\/a> <br \/><\/p>\n<\/blockquote>\n\n<!--section=installation-->\n<p>The simplest way to install is to click on 'Plugins' then 'Add' and type 'WP Ticket' in the search field.<\/p>\n\n<h4>Manual Installation Type 1<\/h4>\n\n<ul>\n<li>Login to your website and go to the Plugins section of your admin panel.<\/li>\n<li>Click the Add New button.<\/li>\n<li>Under Install Plugins, click the Upload link.<\/li>\n<li>Select the plugin zip file from your computer then click the Install Now button.<\/li>\n<li>You should see a message stating that the plugin was installed successfully.<\/li>\n<li>Click the Activate Plugin link.<\/li>\n<\/ul>\n\n<h4>Manual Installation Type 2<\/h4>\n\n<ul>\n<li>You should have access to the server where WordPress is installed. If you don't, see your system administrator.<\/li>\n<li>Copy the plugin zip file up to your server and unzip it somewhere on the file system.<\/li>\n<li>Copy the \"wp-ticket-com\" folder into the \/wp-content\/plugins directory of your WordPress installation.<\/li>\n<li>Login to your website and go to the Plugins section of your admin panel.<\/li>\n<li>Look for \"WP Ticket\" and click Activate.<\/li>\n<\/ul>\n\n<!--section=faq-->\n<dl>\n<dt id='how%20do%20users%20submit%20a%20support%20ticket%3F'><h3>How do users submit a support ticket?<\/h3><\/dt>\n<dd><p>Users can fill out a frontend form on your website to create a ticket. The form is added via shortcode or block.<\/p><\/dd>\n<dt id='can%20i%20assign%20tickets%20to%20different%20agents%3F'><h3>Can I assign tickets to different agents?<\/h3><\/dt>\n<dd><p>Yes. You can create support agents and assign tickets manually or automatically by department or category.<\/p><\/dd>\n<dt id='are%20there%20email%20notifications%3F'><h3>Are there email notifications?<\/h3><\/dt>\n<dd><p>Yes. Both users and support agents receive customizable email notifications for new tickets, replies, and status changes.<\/p><\/dd>\n<dt id='can%20i%20use%20this%20for%20internal%20helpdesk%20support%3F'><h3>Can I use this for internal helpdesk support?<\/h3><\/dt>\n<dd><p>Absolutely. Many users use this plugin as an internal ticket system for staff or IT departments.<\/p><\/dd>\n<dt id='is%20there%20a%20premium%20version%20available%3F'><h3>Is there a premium version available?<\/h3><\/dt>\n<dd><p>Yes. The pro version adds advanced features like file attachments, canned replies, SLA tracking, automation rules, and more.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>6.0.4<\/h4>\n\n<ul>\n<li>FIXED Resolved an issue while saving form settings<\/li>\n<\/ul>\n\n<h4>6.0.3<\/h4>\n\n<ul>\n<li>FIXED XSS vulnerability for noaccess_msg<\/li>\n<li>FIXED Validate input for emd_form_builder_lite_pagenum function<\/li>\n<li>FIXED Vulnerability related to emd_get_widg_pagenum<\/li>\n<\/ul>\n\n<h4>6.0.2<\/h4>\n\n<ul>\n<li>FIXED Resolved an issue where deleted taxonomy terms were being unintentionally recreated.<\/li>\n<li>FIXED Removed repeated initialization of default taxonomy terms.<\/li>\n<\/ul>\n\n<h4>6.0.1<\/h4>\n\n<ul>\n<li>TWEAK tested with WP 6.8<\/li>\n<li>FIXED XSS vulnerability when using custom fields<\/li>\n<\/ul>\n\n<h4>6.0.0<\/h4>\n\n<ul>\n<li>FIXED WordPress dashboard accordions issue on setting and glossary pages due to changes in core code on WP 6.7.1<\/li>\n<\/ul>\n\n<h4>5.15.0<\/h4>\n\n<ul>\n<li>FIXED email sent when an agent is assigned to a ticket<\/li>\n<\/ul>\n\n<h4>5.14.0<\/h4>\n\n<ul>\n<li>TWEAK tested with WP 6.5<\/li>\n<li>FIXED Translation to one textdomain<\/li>\n<\/ul>\n\n<h4>5.13<\/h4>\n\n<ul>\n<li>TWEAK tested with WP 6.2<\/li>\n<li>FIXED XSS issues in the WordPress admin area<\/li>\n<\/ul>\n\n<h4>5.12.0<\/h4>\n\n<ul>\n<li>TWEAK tested with WP 6.0<\/li>\n<\/ul>\n\n<h4>5.11.0<\/h4>\n\n<ul>\n<li>TWEAK tested with WP 5.9.3 and PHP 8<\/li>\n<\/ul>\n\n<h4>5.10.9<\/h4>\n\n<ul>\n<li>FIXED html escaping on notices<\/li>\n<\/ul>\n\n<h4>5.10.8<\/h4>\n\n<ul>\n<li>FIXED escaping<\/li>\n<\/ul>\n\n<h4>5.10.4<\/h4>\n\n<ul>\n<li>FIXED escaping<\/li>\n<\/ul>\n\n<h4>5.10.3<\/h4>\n\n<ul>\n<li>TWEAK update libraries<\/li>\n<li>FIXED sanitization and escaping<\/li>\n<\/ul>\n\n<h4>5.10.0<\/h4>\n\n<ul>\n<li>TWEAK tested with WP 5.8<\/li>\n<li>FIXED sanitization in form layouts<\/li>\n<\/ul>\n\n<h4>5.9.8<\/h4>\n\n<ul>\n<li>TWEAK tested with WP 5.6<\/li>\n<li>FIXED sanitization<\/li>\n<\/ul>\n\n<h4>5.9.3<\/h4>\n\n<ul>\n<li>FIXED Required field validation is not working.<\/li>\n<\/ul>\n\n<h4>5.9.2<\/h4>\n\n<ul>\n<li>FIXED multi-select form component missing scroll bars when the content overflows its fixed height.<\/li>\n<\/ul>\n\n<h4>5.9.1<\/h4>\n\n<ul>\n<li>NEW Added version numbers to js and css files for caching purposes<\/li>\n<li>TWEAK updates to translation strings and libraries<\/li>\n<li>TWEAK tested with WP 5.5.1<\/li>\n<\/ul>\n\n<h4>5.9.0<\/h4>\n\n<ul>\n<li>TWEAK Emd Form Builder support for WordPress stock themes<\/li>\n<li>FIXED Emd Form Builder support for WP Ticket WooCommerce Extension<\/li>\n<\/ul>\n\n<h4>5.8.0<\/h4>\n\n<ul>\n<li>NEW Added previous and next buttons for the edit screens of tickets and agents<\/li>\n<li>TWEAK updates and improvements to libraries<\/li>\n<\/ul>\n\n<h4>5.7.0<\/h4>\n\n<ul>\n<li>NEW Added support for Emd Custom Field Builder when upgraded to premium editions<\/li>\n<li>TWEAK updates and improvements to form library<\/li>\n<li>TWEAK Emd templates<\/li>\n<\/ul>\n\n<h4>5.6.0<\/h4>\n\n<ul>\n<li>TWEAK Cleaned up unnecessary code and optimized the library file content.<\/li>\n<li>FIXED XSS related issues.<\/li>\n<li>NEW Added Emd form builder support.<\/li>\n<li>FIXED Session cleanup workflow by creating a custom table to process records.<\/li>\n<\/ul>\n\n<h4>5.5.1<\/h4>\n\n<ul>\n<li>TWEAK Misc updates for better compatibility and stability<\/li>\n<\/ul>\n\n<h4>5.5.0<\/h4>\n\n<ul>\n<li>NEW Created a new shortcode page which displays all available shortcodes. You can access this page under the plugin settings.<\/li>\n<li>TWEAK Emd templating system to match modern web standards<\/li>\n<\/ul>\n\n<h4>5.4.4<\/h4>\n\n<ul>\n<li>TWEAK Misc updates for better compatibility and stability<\/li>\n<\/ul>\n\n<h4>5.4.3<\/h4>\n\n<ul>\n<li>TWEAK library updates for better stability and compatibility<\/li>\n<\/ul>\n\n<h4>5.4.2<\/h4>\n\n<ul>\n<li>NEW Added autofilled first name, last name and email fields for logged in user\\'s ticket submit form even if these fields are not displayed on the form<\/li>\n<li>TWEAK Moved web fonts to local storage - you can still get them from CDN using your functions.php if you need to.<\/li>\n<\/ul>\n\n<h4>5.4.0<\/h4>\n\n<ul>\n<li>NEW Ability to limit max size, max number of files and file types of ticket attachments and agent photos<\/li>\n<li>FIXED Search results table when ticket priority is empty<\/li>\n<li>TWEAK library updates<\/li>\n<\/ul>\n\n<h4>5.3.2<\/h4>\n\n<ul>\n<li>TWEAK Changed WPAS button in pages to VSB for Visual Shortcode Builder<\/li>\n<li>FIXED The audio issue in the introduction video<\/li>\n<\/ul>\n\n<h4>5.3.1<\/h4>\n\n<ul>\n<li>FIXED Layout of ticket page when priority is not shown.<\/li>\n<\/ul>\n\n<h4>5.3.0<\/h4>\n\n<ul>\n<li>NEW Getting started section<\/li>\n<li>TWEAK Improved Ticket List and Ticket Results table css<\/li>\n<li>TWEAK Extended the session clean up time to 12 hours<\/li>\n<\/ul>\n\n<h4>5.2.0<\/h4>\n\n<ul>\n<li>NEW Added custom JavaScript option in plugin settings under Tools tab<\/li>\n<li>NEW Added container type field in the plugin settings<\/li>\n<li>FIXED PHP 7 compatibility<\/li>\n<li>TWEAK Updated codemirror libraries for custom CSS and JS options in plugin settings page<\/li>\n<\/ul>\n\n<h4>5.1.0<\/h4>\n\n<ul>\n<li>FIXED WP Sessions security vulnerability<\/li>\n<li>NEW Added support for EMD MailChimp extension<\/li>\n<li>NEW Added support for EMD Active Directory\/LDAP Extension<\/li>\n<\/ul>\n\n<h4>5.0.1<\/h4>\n\n<ul>\n<li>FIXED Single taxonomies not getting displayed properly<\/li>\n<\/ul>\n\n<h4>5.0.0<\/h4>\n\n<ul>\n<li>NEW Added ability to set page templates for all plugin\\'s ticket, taxonomy and archive pages.<\/li>\n<li>NEW EMD Widget area to include sidebar widgets in plugin pages<\/li>\n<li>NEW Ability enable\/disable any field, taxonomy or ticket-assigned relationship from backend and\/or frontend<\/li>\n<li>NEW Ability to set page templates all plugin\\'s ticket, taxonomy and archive pages. Options are sidebar on left, sidebar on right or full width<\/li>\n<li>NEW Ability to add custom CSS in plugin\\'s ticket, taxonomy and archive pages ONLY.<\/li>\n<li>NEW Ability to limit Ticket Submit form to logged-in users only from plugin settings.<\/li>\n<li>NEW Added auto-fill first name, last name and email fields in submit ticket form if user is logged in.<\/li>\n<li>NEW Added ability to permanently delete plugin related data from plugin settings<\/li>\n<li>NEW Added ability to recreate installation pages from plugin settings<\/li>\n<li>Removed private submit and search forms since they are not necessary anymore with the introduction of frontend login\/register forms<\/li>\n<\/ul>\n\n<h4>4.8.0<\/h4>\n\n<ul>\n<li>NEW Added Agent and Manager user roles<\/li>\n<li>NEW Added Ticket Assigned (Agents) and User fully customizable email notifications<\/li>\n<li>NEW Added Agent single views with ticket assigned displayed<\/li>\n<li>NEW Added ability to change taxonomy, ticket, agent slugs for better customization<\/li>\n<li>NEW Added ability to enable\/disable CSRF support for forms<\/li>\n<li>NEW Added ability to display \"selected\" custom fields on the frontend only<\/li>\n<li>FIX Form settings issue that some fields are not getting displayed<\/li>\n<li>TWEAK optimized code for better performance in shared hosting<\/li>\n<\/ul>\n\n<h4>4.2.0<\/h4>\n\n<ul>\n<li>Fixed WooCommerce product archives not getting displayed to visitors issue<\/li>\n<\/ul>\n\n<h4>4.1.0<\/h4>\n\n<ul>\n<li>NEW Added configuration for Easy Digital Downloads WP Ticket extension<\/li>\n<li>Fixed widgets to show unordered lists of tickets<\/li>\n<li>Changed single tickets grid to better support small devices<\/li>\n<li>Made search results table responsive<\/li>\n<li>Fixed misc minor issues<\/li>\n<\/ul>\n\n<h4>4.0.0<\/h4>\n\n<ul>\n<li>NEW Added Ticket List in table format supporting page navigation<\/li>\n<li>NEW Added configuration for WooCommerce WP Ticket extension<\/li>\n<li>NEW Added ability to add custom fields for tickets<\/li>\n<li>Misc. bug fixes<\/li>\n<\/ul>\n\n<h4>3.2.3<\/h4>\n\n<ul>\n<li>Compatibility with WordPress 4.5 and misc. bug fixes<\/li>\n<li>Fixed posts not getting displayed when the plugin is activated<\/li>\n<\/ul>\n\n<h4>3.2.2<\/h4>\n\n<ul>\n<li>Added resetting of form fields after submit<\/li>\n<\/ul>\n\n<h4>3.2.1<\/h4>\n\n<ul>\n<li>Added ability to create new public tickets or convert private tickets to public<\/li>\n<\/ul>\n\n<h4>3.2.0<\/h4>\n\n<ul>\n<li>NEW Added ability for admin and editor users to set author of tickets allowing ticket creation by staff for users<\/li>\n<li>NEW Added ticket view support for author, contributor and subscriber users; permitting logged in user tickets<\/li>\n<li>Fixed minor bugs and upgraded the libraries<\/li>\n<\/ul>\n\n<h4>3.1.0<\/h4>\n\n<ul>\n<li>NEW Added Submit Ticket page for registered WordPress users - all built-in WordPress user roles are supported<\/li>\n<li>NEW Added Search Ticket page for registered WordPress users - all built-in WordPress user roles are supported<\/li>\n<\/ul>\n\n<h4>3.0.1<\/h4>\n\n<ul>\n<li>Fix minor issues related to updating from previous version<\/li>\n<\/ul>\n\n<h4>3.0.0<\/h4>\n\n<ul>\n<li>NEW Customizable Email notification to admin users for new tickets,<\/li>\n<li>Added required field to settings page for form customization<\/li>\n<li>Fixed admin settings page translation issue in which translated strings were messing up the screen structure<\/li>\n<li>NEW Ticket page with responsive layout and all links are turned off for privacy<\/li>\n<li>NEW Disabled ticket archives so that users can not see all tickets<\/li>\n<li>NEW Contextual coloring for status, priority, and task taxonomies for frontend and backend<\/li>\n<\/ul>\n\n<h4>2.0.1<\/h4>\n\n<ul>\n<li>Fixed the issue related to some taxonomies not displaying in the admin backend<\/li>\n<\/ul>\n\n<h4>2.0.0<\/h4>\n\n<ul>\n<li>Added settings page for form customization such enable\/disable fields, captcha and change field sizes<\/li>\n<li>Removed unnecessary fields from the ticket list page<\/li>\n<li>Made some fields optional so that they can be disabled<\/li>\n<li>Fixed some minor bugs to improve stability<\/li>\n<\/ul>\n\n<h4>1.4.0<\/h4>\n\n<ul>\n<li>Fixed unique check for tickets<\/li>\n<li>Moved all js and css from cdn to local<\/li>\n<li>Visitor ticket submit status changed to published<\/li>\n<li>Fixed misc bugs<\/li>\n<\/ul>\n\n<h4>1.3.0<\/h4>\n\n<ul>\n<li>Fixed untranslatable search form results view header columns<\/li>\n<li>Fixed file uploads issue with file names including spaces<\/li>\n<li>Fixed various compatibility issues related to other plugins<\/li>\n<\/ul>\n\n<h4>1.2.0<\/h4>\n\n<ul>\n<li>Added the required configuration for WPAS canned responses extension<\/li>\n<li>Fixed Misc bugs.<\/li>\n<li>TinyMCE visual editor fix for p tags<\/li>\n<\/ul>\n\n<h4>1.1.0<\/h4>\n\n<ul>\n<li>Added ability to use WPAS Incoming Email extension to create tickets through user emails<\/li>\n<li>Fixed Misc. bugs<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release<\/li>\n<\/ul>","raw_excerpt":"Create a support ticket system in WordPress. Manage customer inquiries, agents, priorities, and more with this flexible helpdesk plugin.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/33073","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=33073"}],"author":[{"embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/emarket-design"}],"wp:attachment":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=33073"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=33073"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=33073"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=33073"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=33073"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=33073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}