{"id":159193,"date":"2022-06-29T06:28:03","date_gmt":"2022-06-29T06:28:03","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/support-genix-lite\/"},"modified":"2026-03-15T10:43:12","modified_gmt":"2026-03-15T10:43:12","slug":"support-genix-lite","status":"publish","type":"plugin","link":"https:\/\/szl.wordpress.org\/plugins\/support-genix-lite\/","author":14991161,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.4.43","stable_tag":"1.4.43","tested":"6.9.4","requires":"5.0","requires_php":"7.2","requires_plugins":null,"header_name":"Support Genix Lite","header_author":"Support Genix","header_description":"Client ticketing app for Wordpress","assets_banners_color":"bbddbf","last_updated":"2026-03-15 10:43:12","external_support_url":"https:\/\/supportgenix.com\/contact\/","external_repository_url":"","donate_link":"","header_plugin_uri":"http:\/\/supportgenix.com","header_author_uri":"https:\/\/supportgenix.com","rating":4.4,"author_block_rating":0,"active_installs":1000,"downloads":49666,"num_ratings":9,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"palscode","date":"2022-06-29 09:29:08"},"1.0.1":{"tag":"1.0.1","author":"palscode","date":"2022-06-29 09:39:53"},"1.0.2":{"tag":"1.0.2","author":"sarwarcse","date":"2022-08-24 18:28:25"},"1.0.3":{"tag":"1.0.3","author":"palscode","date":"2022-10-06 05:05:06"},"1.0.4":{"tag":"1.0.4","author":"palscode","date":"2022-11-07 08:28:47"},"1.0.5":{"tag":"1.0.5","author":"palscode","date":"2022-11-13 08:27:13"},"1.0.6":{"tag":"1.0.6","author":"palscode","date":"2022-11-14 11:16:41"},"1.0.7":{"tag":"1.0.7","author":"palscode","date":"2022-11-23 11:11:03"},"1.0.8":{"tag":"1.0.8","author":"palscode","date":"2022-11-27 04:24:22"},"1.0.9":{"tag":"1.0.9","author":"palscode","date":"2022-12-15 08:26:22"},"1.1.0":{"tag":"1.1.0","author":"palscode","date":"2022-12-27 06:52:30"},"1.1.1":{"tag":"1.1.1","author":"palscode","date":"2023-01-05 09:36:55"},"1.1.2":{"tag":"1.1.2","author":"palscode","date":"2023-01-24 11:45:03"},"1.1.3":{"tag":"1.1.3","author":"palscode","date":"2023-03-14 06:27:33"},"1.1.4":{"tag":"1.1.4","author":"palscode","date":"2023-05-11 09:17:44"},"1.1.5":{"tag":"1.1.5","author":"palscode","date":"2023-05-23 04:53:17"},"1.1.6":{"tag":"1.1.6","author":"palscode","date":"2023-08-01 04:48:26"},"1.1.7":{"tag":"1.1.7","author":"palscode","date":"2023-09-20 03:23:12"},"1.1.8":{"tag":"1.1.8","author":"palscode","date":"2023-10-16 05:04:11"},"1.1.9":{"tag":"1.1.9","author":"palscode","date":"2023-10-25 07:02:02"},"1.2.0":{"tag":"1.2.0","author":"palscode","date":"2024-01-15 03:21:15"},"1.2.1":{"tag":"1.2.1","author":"palscode","date":"2024-02-08 10:09:18"},"1.2.2":{"tag":"1.2.2","author":"palscode","date":"2024-02-25 06:04:39"},"1.2.3":{"tag":"1.2.3","author":"palscode","date":"2024-03-08 12:34:41"},"1.2.4":{"tag":"1.2.4","author":"palscode","date":"2024-03-14 03:27:45"},"1.2.5":{"tag":"1.2.5","author":"palscode","date":"2024-03-21 03:15:42"},"1.2.6":{"tag":"1.2.6","author":"palscode","date":"2024-03-28 07:54:15"},"1.2.7":{"tag":"1.2.7","author":"palscode","date":"2024-04-15 04:42:48"},"1.2.8":{"tag":"1.2.8","author":"palscode","date":"2024-04-21 09:38:50"},"1.2.9":{"tag":"1.2.9","author":"palscode","date":"2024-04-25 06:06:09"},"1.3.0":{"tag":"1.3.0","author":"palscode","date":"2024-05-09 11:01:00"},"1.3.1":{"tag":"1.3.1","author":"palscode","date":"2024-05-21 04:24:32"},"1.3.10":{"tag":"1.3.10","author":"nazmulhudadev","date":"2024-06-30 11:07:53"},"1.3.11":{"tag":"1.3.11","author":"palscode","date":"2024-07-07 06:10:21"},"1.3.12":{"tag":"1.3.12","author":"palscode","date":"2024-08-08 05:26:57"},"1.3.13":{"tag":"1.3.13","author":"palscode","date":"2024-08-14 12:03:56"},"1.3.14":{"tag":"1.3.14","author":"palscode","date":"2024-08-19 09:26:32"},"1.3.15":{"tag":"1.3.15","author":"palscode","date":"2024-08-28 10:05:22"},"1.3.16":{"tag":"1.3.16","author":"palscode","date":"2024-10-15 08:21:51"},"1.3.17":{"tag":"1.3.17","author":"palscode","date":"2024-12-03 04:35:54"},"1.3.2":{"tag":"1.3.2","author":"palscode","date":"2024-05-22 11:55:03"},"1.3.3":{"tag":"1.3.3","author":"palscode","date":"2024-05-29 10:03:47"},"1.3.4":{"tag":"1.3.4","author":"palscode","date":"2024-05-29 11:53:58"},"1.3.5":{"tag":"1.3.5","author":"palscode","date":"2024-06-02 08:47:20"},"1.3.6":{"tag":"1.3.6","author":"palscode","date":"2024-06-05 05:50:51"},"1.3.7":{"tag":"1.3.7","author":"palscode","date":"2024-06-05 10:31:58"},"1.3.8":{"tag":"1.3.8","author":"palscode","date":"2024-06-10 06:09:45"},"1.3.9":{"tag":"1.3.9","author":"palscode","date":"2024-06-23 05:45:47"},"1.4.0":{"tag":"1.4.0","author":"palscode","date":"2024-12-23 10:04:20"},"1.4.1":{"tag":"1.4.1","author":"palscode","date":"2024-12-23 10:53:25"},"1.4.10":{"tag":"1.4.10","author":"palscode","date":"2025-02-06 06:10:46"},"1.4.11":{"tag":"1.4.11","author":"palscode","date":"2025-03-09 03:31:33"},"1.4.12":{"tag":"1.4.12","author":"palscode","date":"2025-03-16 08:55:25"},"1.4.13":{"tag":"1.4.13","author":"palscode","date":"2025-04-17 09:02:12"},"1.4.14":{"tag":"1.4.14","author":"palscode","date":"2025-04-29 06:38:35"},"1.4.15":{"tag":"1.4.15","author":"palscode","date":"2025-04-30 05:46:24"},"1.4.16":{"tag":"1.4.16","author":"palscode","date":"2025-05-13 11:55:41"},"1.4.17":{"tag":"1.4.17","author":"palscode","date":"2025-05-28 04:32:06"},"1.4.18":{"tag":"1.4.18","author":"palscode","date":"2025-05-28 08:36:25"},"1.4.19":{"tag":"1.4.19","author":"palscode","date":"2025-06-12 10:54:24"},"1.4.20":{"tag":"1.4.20","author":"palscode","date":"2025-06-19 11:54:25"},"1.4.21":{"tag":"1.4.21","author":"palscode","date":"2025-06-26 08:42:46"},"1.4.22":{"tag":"1.4.22","author":"palscode","date":"2025-07-10 04:27:54"},"1.4.23":{"tag":"1.4.23","author":"palscode","date":"2025-08-06 05:48:55"},"1.4.24":{"tag":"1.4.24","author":"palscode","date":"2025-08-27 09:31:16"},"1.4.25":{"tag":"1.4.25","author":"palscode","date":"2025-08-27 09:41:35"},"1.4.26":{"tag":"1.4.26","author":"palscode","date":"2025-09-18 09:51:58"},"1.4.27":{"tag":"1.4.27","author":"palscode","date":"2025-10-01 09:53:51"},"1.4.28":{"tag":"1.4.28","author":"palscode","date":"2025-10-06 09:10:27"},"1.4.29":{"tag":"1.4.29","author":"devitemsllc","date":"2025-10-22 12:27:50"},"1.4.3":{"tag":"1.4.3","author":"palscode","date":"2024-12-24 11:27:33"},"1.4.30":{"tag":"1.4.30","author":"devitemsllc","date":"2025-11-02 10:30:35"},"1.4.31":{"tag":"1.4.31","author":"devitemsllc","date":"2025-11-09 09:34:24"},"1.4.32":{"tag":"1.4.32","author":"devitemsllc","date":"2025-11-12 11:21:47"},"1.4.33":{"tag":"1.4.33","author":"devitemsllc","date":"2025-11-17 09:43:21"},"1.4.34":{"tag":"1.4.34","author":"devitemsllc","date":"2025-12-03 09:40:34"},"1.4.35":{"tag":"1.4.35","author":"devitemsllc","date":"2025-12-23 08:58:30"},"1.4.36":{"tag":"1.4.36","author":"devitemsllc","date":"2026-01-20 07:08:57"},"1.4.37":{"tag":"1.4.37","author":"devitemsllc","date":"2026-01-26 09:22:56"},"1.4.38":{"tag":"1.4.38","author":"devitemsllc","date":"2026-02-09 05:18:28"},"1.4.39":{"tag":"1.4.39","author":"devitemsllc","date":"2026-02-17 04:42:20"},"1.4.4":{"tag":"1.4.4","author":"palscode","date":"2024-12-24 17:46:46"},"1.4.40":{"tag":"1.4.40","author":"devitemsllc","date":"2026-02-18 10:41:27"},"1.4.41":{"tag":"1.4.41","author":"devitemsllc","date":"2026-03-04 09:44:00"},"1.4.42":{"tag":"1.4.42","author":"devitemsllc","date":"2026-03-12 09:16:38"},"1.4.43":{"tag":"1.4.43","author":"devitemsllc","date":"2026-03-15 10:43:12"},"1.4.5":{"tag":"1.4.5","author":"palscode","date":"2025-01-05 12:47:26"},"1.4.6":{"tag":"1.4.6","author":"palscode","date":"2025-01-05 17:59:36"},"1.4.7":{"tag":"1.4.7","author":"palscode","date":"2025-01-07 12:53:26"},"1.4.8":{"tag":"1.4.8","author":"palscode","date":"2025-01-15 12:32:27"}},"upgrade_notice":{"1.0":"<ul>\n<li>No notice right now<\/li>\n<\/ul>"},"ratings":{"1":0,"2":1,"3":1,"4":0,"5":7},"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3386795,"resolution":"128x128","location":"assets","locale":""},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3386795,"resolution":"256x256","location":"assets","locale":""}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3386795,"resolution":"1544x500","location":"assets","locale":""},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3386795,"resolution":"772x250","location":"assets","locale":""}},"assets_blueprints":{},"all_blocks":{"support-genix\/archive-docs":{"name":"support-genix\/archive-docs","title":"SG: Archive Docs"},"support-genix\/single-docs":{"name":"support-genix\/single-docs","title":"SG: Single Docs"}},"tagged_versions":["1.0.0","1.0.1","1.0.2","1.0.3","1.0.4","1.0.5","1.0.6","1.0.7","1.0.8","1.0.9","1.1.0","1.1.1","1.1.2","1.1.3","1.1.4","1.1.5","1.1.6","1.1.7","1.1.8","1.1.9","1.2.0","1.2.1","1.2.2","1.2.3","1.2.4","1.2.5","1.2.6","1.2.7","1.2.8","1.2.9","1.3.0","1.3.1","1.3.10","1.3.11","1.3.12","1.3.13","1.3.14","1.3.15","1.3.16","1.3.17","1.3.2","1.3.3","1.3.4","1.3.5","1.3.6","1.3.7","1.3.8","1.3.9","1.4.0","1.4.1","1.4.10","1.4.11","1.4.12","1.4.13","1.4.14","1.4.15","1.4.16","1.4.17","1.4.18","1.4.19","1.4.20","1.4.21","1.4.22","1.4.23","1.4.24","1.4.25","1.4.26","1.4.27","1.4.28","1.4.29","1.4.3","1.4.30","1.4.31","1.4.32","1.4.33","1.4.34","1.4.35","1.4.36","1.4.37","1.4.38","1.4.39","1.4.4","1.4.40","1.4.41","1.4.42","1.4.43","1.4.5","1.4.6","1.4.7","1.4.8"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3386795,"resolution":"1","location":"assets","locale":""},"screenshot-10.png":{"filename":"screenshot-10.png","revision":3386795,"resolution":"10","location":"assets","locale":""},"screenshot-11.png":{"filename":"screenshot-11.png","revision":3386800,"resolution":"11","location":"assets","locale":""},"screenshot-12.png":{"filename":"screenshot-12.png","revision":3386800,"resolution":"12","location":"assets","locale":""},"screenshot-13.png":{"filename":"screenshot-13.png","revision":3386800,"resolution":"13","location":"assets","locale":""},"screenshot-14.png":{"filename":"screenshot-14.png","revision":3386800,"resolution":"14","location":"assets","locale":""},"screenshot-15.png":{"filename":"screenshot-15.png","revision":3386800,"resolution":"15","location":"assets","locale":""},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3386795,"resolution":"2","location":"assets","locale":""},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3386795,"resolution":"3","location":"assets","locale":""},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3386795,"resolution":"4","location":"assets","locale":""},"screenshot-5.png":{"filename":"screenshot-5.png","revision":3386795,"resolution":"5","location":"assets","locale":""},"screenshot-6.png":{"filename":"screenshot-6.png","revision":3386795,"resolution":"6","location":"assets","locale":""},"screenshot-7.png":{"filename":"screenshot-7.png","revision":3386795,"resolution":"7","location":"assets","locale":""},"screenshot-8.png":{"filename":"screenshot-8.png","revision":3386795,"resolution":"8","location":"assets","locale":""},"screenshot-9.png":{"filename":"screenshot-9.png","revision":3386795,"resolution":"9","location":"assets","locale":""}},"screenshots":{"1":"All-in-One Dashboard \u2013 Manage Every Support Ticket from a Single Screen!","2":"Help Me Write (AI Reply Assistant) Professional Replies in Seconds \u2013 Save 60% Response Time!","3":"24\/7 AI Chatbot Answers Questions Instantly \u2013 Reduce Tickets by 40%!","4":"AI Writing Assistant \u2013 Create Help Articles 10x Faster!","5":"Create Tickets in Seconds \u2013 Simple Form with Powerful Features!","6":"Customer Self-Service Portal \u2013 Let Users Submit &amp; Track Tickets 24\/7!","7":"Complete Ticket History \u2013 See Every Reply, Note &amp; Action in One View!","8":"Manage and organize all Knowledge Base articles for faster self-service support.","9":"Smart Auto-Assignment \u2013 Route Tickets to the Right Agent Automatically!","10":"Track Team Performance \u2013 Powerful Analytics &amp; Real-Time Insights!","11":"Organize Tickets by Category \u2013 Route Support Requests to the Right Team!","12":"Pre-Written Replies \u2013 Answer Common Questions in One Click!","13":"Instant Email Alerts \u2013 Stay Updated on Every Ticket Action &amp; Reply!","14":"Custom Ticket Fields \u2013 Collect Exactly the Information You Need!","15":"Granular Permissions Control \u2013 Define What Each Team Member Can Access!"},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[191735,2369,4049,14090,11996],"plugin_category":[47,58],"plugin_contributors":[208697,213952,192804],"plugin_business_model":[216238],"class_list":["post-159193","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-chatbot","plugin_tags-customer-support","plugin_tags-helpdesk","plugin_tags-knowledge-base","plugin_tags-support-ticket","plugin_category-education-and-support","plugin_category-user-management","plugin_contributors-aslamhasib","plugin_contributors-nazmulhudadev","plugin_contributors-tarekht","plugin_business_model-commercial","plugin_committers-devitemsllc","plugin_committers-nazmulhudadev"],"banners":{"banner":"https:\/\/ps.w.org\/support-genix-lite\/assets\/banner-772x250.png?rev=3386795","banner_2x":"https:\/\/ps.w.org\/support-genix-lite\/assets\/banner-1544x500.png?rev=3386795","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/support-genix-lite\/assets\/icon-128x128.png?rev=3386795","icon_2x":"https:\/\/ps.w.org\/support-genix-lite\/assets\/icon-256x256.png?rev=3386795","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/support-genix-lite\/assets\/screenshot-1.png?rev=3386795","caption":"All-in-One Dashboard \u2013 Manage Every Support Ticket from a Single Screen!"},{"src":"https:\/\/ps.w.org\/support-genix-lite\/assets\/screenshot-2.png?rev=3386795","caption":"Help Me Write (AI Reply Assistant) Professional Replies in Seconds \u2013 Save 60% Response Time!"},{"src":"https:\/\/ps.w.org\/support-genix-lite\/assets\/screenshot-3.png?rev=3386795","caption":"24\/7 AI Chatbot Answers Questions Instantly \u2013 Reduce Tickets by 40%!"},{"src":"https:\/\/ps.w.org\/support-genix-lite\/assets\/screenshot-4.png?rev=3386795","caption":"AI Writing Assistant \u2013 Create Help Articles 10x Faster!"},{"src":"https:\/\/ps.w.org\/support-genix-lite\/assets\/screenshot-5.png?rev=3386795","caption":"Create Tickets in Seconds \u2013 Simple Form with Powerful Features!"},{"src":"https:\/\/ps.w.org\/support-genix-lite\/assets\/screenshot-6.png?rev=3386795","caption":"Customer Self-Service Portal \u2013 Let Users Submit &amp; Track Tickets 24\/7!"},{"src":"https:\/\/ps.w.org\/support-genix-lite\/assets\/screenshot-7.png?rev=3386795","caption":"Complete Ticket History \u2013 See Every Reply, Note &amp; Action in One View!"},{"src":"https:\/\/ps.w.org\/support-genix-lite\/assets\/screenshot-8.png?rev=3386795","caption":"Manage and organize all Knowledge Base articles for faster self-service support."},{"src":"https:\/\/ps.w.org\/support-genix-lite\/assets\/screenshot-9.png?rev=3386795","caption":"Smart Auto-Assignment \u2013 Route Tickets to the Right Agent Automatically!"},{"src":"https:\/\/ps.w.org\/support-genix-lite\/assets\/screenshot-10.png?rev=3386795","caption":"Track Team Performance \u2013 Powerful Analytics &amp; Real-Time Insights!"},{"src":"https:\/\/ps.w.org\/support-genix-lite\/assets\/screenshot-11.png?rev=3386800","caption":"Organize Tickets by Category \u2013 Route Support Requests to the Right Team!"},{"src":"https:\/\/ps.w.org\/support-genix-lite\/assets\/screenshot-12.png?rev=3386800","caption":"Pre-Written Replies \u2013 Answer Common Questions in One Click!"},{"src":"https:\/\/ps.w.org\/support-genix-lite\/assets\/screenshot-13.png?rev=3386800","caption":"Instant Email Alerts \u2013 Stay Updated on Every Ticket Action &amp; Reply!"},{"src":"https:\/\/ps.w.org\/support-genix-lite\/assets\/screenshot-14.png?rev=3386800","caption":"Custom Ticket Fields \u2013 Collect Exactly the Information You Need!"},{"src":"https:\/\/ps.w.org\/support-genix-lite\/assets\/screenshot-15.png?rev=3386800","caption":"Granular Permissions Control \u2013 Define What Each Team Member Can Access!"}],"raw_content":"<!--section=description-->\n<h4>Advanced AI-Powered WordPress Helpdesk with Support Tickets, Knowledge Base, 24\/7 Chatbot, Smart Automation, and Reports<\/h4>\n\n<p><strong>Support Genix<\/strong> is a powerful, <strong>AI-powered helpdesk plugin<\/strong> for WordPress, designed to simplify customer support management with intelligent automation. Manage support tickets in one place, boost productivity with <strong>AI-powered reply generation<\/strong>, <strong>create knowledge base docs with AI<\/strong> and enhance customer satisfaction with <strong>24\/7 automated chatbot support<\/strong>.<\/p>\n\n<p>Whether you're running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With <strong>unlimited tickets, agents, and customers<\/strong>, plus advanced <strong>AI features<\/strong>, custom fields, and automated notifications, you'll never miss an important issue again.<\/p>\n\n<h3>\ud83d\udc47 Helpful Links to Get Started<\/h3>\n\n<p>\ud83d\udd0e <a href=\"https:\/\/supportgenix.com\/?utm_source=wprepo&amp;utm_medium=freeplugin&amp;utm_campaign=learnmore\">Learn More<\/a> | \ud83d\udcc4 <a href=\"https:\/\/supportgenix.com\/docs\/?utm_source=wprepo&amp;utm_medium=freeplugin&amp;utm_campaign=docs\">Documentation<\/a> | \ud83d\udccd <a href=\"https:\/\/supportgenix.com\/roadmaps\/?utm_source=wprepo&amp;utm_medium=freeplugin&amp;utm_campaign=roadmaps\">Roadmaps<\/a> | \ud83d\ude80 <a href=\"https:\/\/supportgenix.com\/pricing\/?utm_source=wprepo&amp;utm_medium=freeplugin&amp;utm_campaign=purchasepro\">Explore Pro<\/a><\/p>\n\n<h3>\ud83d\ude80 Everything You Need for Smarter Customer Support<\/h3>\n\n<p>Support Genix is a <strong>great alternative<\/strong> to Freshdesk, Zendesk, Helpscout, Clickdesk, Awesome Support, and Fluent Support\u2014offering <strong>enterprise-level features<\/strong> at a fraction of the cost, with <strong>no per-agent pricing<\/strong> and <strong>lifetime plans available<\/strong>.<\/p>\n\n<p>Perfect for <strong>e-commerce stores<\/strong>, <strong>digital product sellers<\/strong>, <strong>agencies<\/strong>, <strong>SaaS companies<\/strong>, <strong>educational platforms<\/strong>, <strong>membership sites<\/strong> etc.<\/p>\n\n<h3>\ud83e\udd16 AI-Powered Features (New!)<\/h3>\n\n<p>Transform your support workflow with cutting-edge artificial intelligence:<\/p>\n\n<p>[youtube https:\/\/www.youtube.com\/watch?v=U_I59cup2-Y]<\/p>\n\n<ul>\n<li><strong>Help Me Write<\/strong> - Generate professional ticket replies in seconds with AI assistance, reducing response time by 60%.<\/li>\n<li><strong>AI-Powered Chatbot<\/strong> - Provide instant answers 24\/7 from your knowledge base, reducing ticket volume by 40%.<\/li>\n<li><strong>AI Writing Assistant<\/strong> - Create comprehensive help documentation 10x faster using OpenAI and Claude.<\/li>\n<\/ul>\n\n<p><strong>See AI Features in Action:<\/strong><\/p>\n\n<p>\ud83d\udc49 Watch how Help Me Write generates professional ticket replies in seconds, reducing response time by 60%.<\/p>\n\n<p>[youtube https:\/\/www.youtube.com\/watch?v=Em9kxCRM0d0]<\/p>\n\n<p>\ud83d\udc49 Watch how the AI Chatbot answers customer questions 24\/7 using your knowledge base.<\/p>\n\n<p>[youtube https:\/\/www.youtube.com\/watch?v=JOYALNjfxQ4]<\/p>\n\n<p>\ud83d\udc49 Learn how to create professional help articles in minutes with AI Writing Assistant.<\/p>\n\n<p>[youtube https:\/\/www.youtube.com\/watch?v=8Yj1iLg9kVk]<\/p>\n\n<h3>\u26a1 Core Features That Scale With You<\/h3>\n\n<ul>\n<li><strong>Unlimited Everything<\/strong> - No restrictions on tickets, agents, or customers. Scale without limits or extra costs.<\/li>\n<li><strong>Knowledge Base Management<\/strong> - Build a self-service help center that empowers customers to find answers instantly.<\/li>\n<li><strong>Advanced Integrations<\/strong> - Connect with WooCommerce and Envato to enhance your support workflow.<\/li>\n<li><strong>Email to Ticket Conversion (Pro)<\/strong> - Automatically convert incoming emails into organized support tickets.<\/li>\n<li><strong>Advanced Integrations (Pro)<\/strong> - Connect with WhatsApp, Slack, Tutor LMS, Easy Digital Downloads, and more.<\/li>\n<li><strong>Smart Documentation Suggestions (Pro)<\/strong> - Automatically suggest relevant help articles while customers create tickets.<\/li>\n<li><strong>Support Tickets Report<\/strong> - Track ticket activity, response performance, and user interactions.<\/li>\n<li><strong>Knowledge Base Analytics<\/strong> - Track user engagement, content performance, and search behavior.<\/li>\n<li><strong>AI-Powered Chatbot Analytics<\/strong> - Track chatbot performance and optimize your automated support strategy.<\/li>\n<li><strong>Complete Customization<\/strong> - Custom fields, ticket categories, role-based permissions, and branding options.<\/li>\n<\/ul>\n\n<h3>\ud83d\udcca Powerful Analytics &amp; Reporting<\/h3>\n\n<p>Track every metric that matters with comprehensive analytics dashboards:<\/p>\n\n<p>[youtube https:\/\/www.youtube.com\/watch?v=fBsoonYiha0]<\/p>\n\n<ul>\n<li><strong>Support Tickets Report<\/strong> - Track ticket activity, response performance, and user interactions.<\/li>\n<li><strong>Knowledge Base Analytics<\/strong> - Monitor user engagement, content performance, and search behavior.<\/li>\n<li><strong>AI Chatbot Analytics<\/strong> - Track chatbot performance and optimize your automated support strategy.<\/li>\n<\/ul>\n\n<p>See exactly what's working, identify bottlenecks, and make data-driven decisions to improve your support quality.<\/p>\n\n<h3>\u25b6\ufe0f Video Tutorial<\/h3>\n\n<p>Watch this video tutorial and learn how to set up a professional support ticket management system in WordPress that keeps your customers happy and your customer support team efficient.<\/p>\n\n<p>[youtube https:\/\/www.youtube.com\/watch?v=O_qX3Bi5YN4]<\/p>\n\n<h3>\u2764\ufe0f Free Features<\/h3>\n\n<p><strong>AI-Powered Tools<\/strong><\/p>\n\n<ul>\n<li>Help Me Write (AI Reply Assistant) (New)<\/li>\n<li>AI-Powered Chatbot (New)<\/li>\n<li>AI Chatbot Analytics &amp; Tracking (New)<\/li>\n<li>AI Writing Assistant for Knowledge Base (New)<\/li>\n<li>Chatbot-Only Documentation Mode (New)<\/li>\n<li>Smarter Knowledge Base Analytics (New)<\/li>\n<\/ul>\n\n<p><strong>Ticket Management<\/strong><\/p>\n\n<ul>\n<li>Unlimited Tickets<\/li>\n<li>Ticket Categories<\/li>\n<li>Ticket Custom Fields<\/li>\n<li>Ticket Priority System<\/li>\n<li>Ticket Status<\/li>\n<li>Ticket Transfer<\/li>\n<li>Support Tickets Report<\/li>\n<li>Undo Feature for Agents<\/li>\n<li>Category Order Management<\/li>\n<li>Automatic Agent Assignment<\/li>\n<\/ul>\n\n<p><strong>Knowledge Base &amp; Documentation<\/strong><\/p>\n\n<ul>\n<li>Knowledge Base Management (New)<\/li>\n<li>Knowledge Base Layout &amp; Style Customization (New)<\/li>\n<li>Full Site Editing (FSE) Support<\/li>\n<li>BetterDocs Migration Tool<\/li>\n<\/ul>\n\n<p><strong>Team &amp; User Roles<\/strong><\/p>\n\n<ul>\n<li>Unlimited Agents<\/li>\n<li>Unlimited Customers<\/li>\n<li>Agent Roles &amp; Permissions<\/li>\n<li>Multiple Role Assignment<\/li>\n<\/ul>\n\n<p><strong>Communication &amp; Workflow<\/strong><\/p>\n\n<ul>\n<li>Email Notifications<\/li>\n<li>Saved Replies<\/li>\n<li>Filters &amp; Sorting<\/li>\n<\/ul>\n\n<p><strong>Integrations &amp; Compatibility<\/strong><\/p>\n\n<ul>\n<li>WooCommerce Integration<\/li>\n<li>Envato Marketplace Integration<\/li>\n<li>Fluent Support Migration Tool<\/li>\n<li>Multisite Support<\/li>\n<li>WPML Compatibility<\/li>\n<li>Multilingual Support<\/li>\n<\/ul>\n\n<p><strong>Setup &amp; Design<\/strong><\/p>\n\n<ul>\n<li>Setup Wizard<\/li>\n<li>Fully Responsive Design<\/li>\n<\/ul>\n\n<h3>\ud83d\udd25 Pro Features<\/h3>\n\n<p><strong>AI &amp; Automation<\/strong><\/p>\n\n<ul>\n<li>Ticket Creation via Chatbot (New)<\/li>\n<li>Smart Documentation Suggestions (New)<\/li>\n<li>Auto Close Inactive Tickets<\/li>\n<li>Auto-Trash &amp; Auto-Delete Tickets<\/li>\n<li>Conditional Logic for Custom Fields (New)<\/li>\n<\/ul>\n\n<p><strong>Ticket Management<\/strong><\/p>\n\n<ul>\n<li>Email to Ticket Conversion<\/li>\n<li>Mailbox Binding &amp; Management (New)<\/li>\n<li>Ticket Transfer Between Mailboxes<\/li>\n<li>Ticket Tagging System<\/li>\n<li>Ticket Hotlink Sharing<\/li>\n<li>Customizable Text Editor Height<\/li>\n<\/ul>\n\n<p><strong>Integrations<\/strong><\/p>\n\n<ul>\n<li>WooCommerce Integration (Advanced)<\/li>\n<li>Easy Digital Downloads (EDD) Integration<\/li>\n<li>WhatsApp Integration<\/li>\n<li>Slack Integration<\/li>\n<li>FluentCRM Integration<\/li>\n<li>Tutor LMS Integration<\/li>\n<li>BetterDocs Integration<\/li>\n<li>Webhook Integration (Incoming &amp; Outgoing)<\/li>\n<\/ul>\n\n<p><strong>Analytics &amp; Performance<\/strong><\/p>\n\n<ul>\n<li>Performance Insights<\/li>\n<li>Weekend &amp; Holiday Settings<\/li>\n<\/ul>\n\n<p><strong>User Access &amp; Login<\/strong><\/p>\n\n<ul>\n<li>Login with Google &amp; Envato<\/li>\n<\/ul>\n\n<p>\ud83d\udc49 <strong>Explore the full power!<\/strong> <a href=\"https:\/\/supportgenix.com\/pricing\/?utm_source=wprepo&amp;utm_medium=freeplugin&amp;utm_campaign=purchasepro\">Upgrade to Support Genix Pro<\/a>.<\/p>\n\n<h3>\ud83e\udd1d Why Businesses Choose Support Genix<\/h3>\n\n<p><strong>\ud83d\ude80 Effortless Ticket Management<\/strong>\nStay organized and on top of your customer service with an intuitive, easy-to-use ticket management system. Track, prioritize, and manage support tickets in real-time, ensuring no customer query goes unanswered.<\/p>\n\n<p><strong>\ud83d\udee0\ufe0f Customizable Support System<\/strong>\nTailor your support process or help desk software to your exact needs. Add custom ticket fields, define ticket categories, and set up personalized email notifications to streamline communication with both customers and the support management team.<\/p>\n\n<p><strong>\ud83d\udc65 Multi-Agent Support<\/strong>\nCollaborate with your team efficiently. With Support Genix ticketing plugin, multiple agents can work on tickets simultaneously, improving response time and ensuring customer issues are resolved quickly and professionally.<\/p>\n\n<p><strong>\ud83d\udcf1 Email Notifications &amp; Auto-Updates<\/strong>\nKeep everyone informed with automatic email updates. Agents receive notifications when new support tickets are created or when there's an update, ensuring prompt attention to every customer support request.<\/p>\n\n<h3>\u2764\ufe0f Support Genix Lite Features<\/h3>\n\n<p><strong>AI-Powered Tools:<\/strong><\/p>\n\n<p><strong>\u2705 Help Me Write (New)<\/strong> \u2013 AI-powered assistant that generates professional ticket replies in seconds, helping agents respond 60% faster while maintaining consistent tone and quality across all customer interactions.<\/p>\n\n<p><strong>\u2705 AI-Powered Chatbot (New)<\/strong> \u2013 Handle repetitive questions with a smart AI Chatbot that delivers instant answers from your knowledge base, reducing ticket volume by 40% while providing 24\/7 automated support.<\/p>\n\n<p><strong>\u2705 AI Chatbot Analytics (New)<\/strong> \u2013 Track chatbot performance with detailed metrics on queries, successful answers, and user interactions to optimize your automated support strategy and identify knowledge gaps.<\/p>\n\n<p><strong>\u2705 AI Writing Assistant for Knowledge Base (New)<\/strong> \u2013 Use built-in AI from OpenAI &amp; Claude to craft or improve help articles in just a few clicks, generating professional documentation 10x faster than manual writing.<\/p>\n\n<p><strong>\u2705 Chatbot-Only Documentation Mode (New)<\/strong> \u2013 Make selected documentation accessible only via the chatbot, creating guided support experiences while keeping certain articles private from public search.<\/p>\n\n<p><strong>\u2705 Smarter Knowledge Base Analytics (New)<\/strong> \u2013 See which docs perform, what users search, and where they get stuck \u2014 all from one smart, centralized dashboard with actionable insights.<\/p>\n\n<p><strong>Ticket Management:<\/strong><\/p>\n\n<p><strong>\u2705 Unlimited Tickets<\/strong> - Handle an unlimited number of tickets effortlessly\u2014no limits on the amount of support you can provide.<\/p>\n\n<p><strong>\u2705 Ticket Categories<\/strong> - Organize tickets by category, helping your team prioritize and manage support requests more efficiently.<\/p>\n\n<p><strong>\u2705 Ticket Custom Fields<\/strong> - Customize your ticket forms to collect the exact information needed for faster resolution of customer queries.<\/p>\n\n<p><strong>\u2705 Ticket Priority System<\/strong> - Set and filter tickets by priority levels to ensure critical issues receive immediate attention.<\/p>\n\n<p><strong>\u2705 Ticket Status<\/strong> - Track ticket progress with customizable status labels like \"New\", \"In Progress\", \"Re-open\", \"Active\", \"Inactive\", \"Closed\", and \"Trashed\".<\/p>\n\n<p><strong>\u2705 Ticket Transfer<\/strong> - Quickly reassign tickets to the most suitable agent or department for faster issue resolution.<\/p>\n\n<p><strong>\u2705 Support Tickets Report<\/strong> - Gain deeper insights into your support management performance with comprehensive reports to measure efficiency and team productivity.<\/p>\n\n<p><strong>\u2705 Undo Feature for Agents<\/strong> - Allow agents to undo replies and notes before finalizing, preventing mistakes and improving accuracy.<\/p>\n\n<p><strong>\u2705 Category Order Management<\/strong> - Easily reorder support ticket categories with drag-and-drop functionality for better organization.<\/p>\n\n<p><strong>\u2705 Automatic Agent Assignment<\/strong> - Automatically assign tickets to agents based on predefined assignment rules. If no agent is initially assigned, the system will automatically assign the ticket to the first replying agent.<\/p>\n\n<p><strong>Knowledge Base &amp; Documentation:<\/strong><\/p>\n\n<p><strong>\u2705 Knowledge Base Management (New)<\/strong> \u2013 Quickly create and organize help docs with categories, tags, and authors so users can find answers fast, reducing support workload significantly.<\/p>\n\n<p><strong>\u2705 Knowledge Base Layout &amp; Style Customization (New)<\/strong> \u2013 Style your knowledge base with quick customization options for layouts, colors, and width effortlessly without touching code, matching your brand perfectly.<\/p>\n\n<p><strong>\u2705 Customizable Layouts + FSE Support<\/strong> \u2013 Display docs in grid, masonry, or list view. Fully compatible with both classic and Full Site Editing themes for maximum flexibility.<\/p>\n\n<p><strong>\u2705 BetterDocs Migration Tool<\/strong> \u2013 Seamlessly transfer all your documentation from BetterDocs to Support Genix Knowledge Base with one-click migration, preserving categories, tags, and article structure.<\/p>\n\n<p><strong>Team &amp; User Roles:<\/strong><\/p>\n\n<p><strong>\u2705 Unlimited Agents<\/strong> - Add as many agents as needed to support your team's growth, with no restrictions on user access.<\/p>\n\n<p><strong>\u2705 Unlimited Customers<\/strong> - Serve an unlimited number of customers, allowing your business to grow without support system limitations.<\/p>\n\n<p><strong>\u2705 Agent Roles &amp; Permissions<\/strong> - Assign specific roles and permissions to agents, ensuring smooth management and team collaboration.<\/p>\n\n<p><strong>\u2705 Multiple Role Assignment<\/strong> - Assign multiple roles to users simultaneously for flexible permission management across teams.<\/p>\n\n<p><strong>Communication &amp; Workflow:<\/strong><\/p>\n\n<p><strong>\u2705 Email Notifications<\/strong> - Get instant email notifications for every new ticket and update, ensuring you never miss an important request.<\/p>\n\n<p><strong>\u2705 Saved Replies<\/strong> - Save time with pre-written replies for common questions, speeding up responses and maintaining customer satisfaction.<\/p>\n\n<p><strong>\u2705 Filters &amp; Sorting<\/strong> - Easily filter and sort tickets to quickly find what you need, keeping your support organized and streamlined.<\/p>\n\n<p><strong>Integrations &amp; Compatibility:<\/strong><\/p>\n\n<p><strong>\u2705 WooCommerce Integration<\/strong> - View customer order history directly within support tickets for instant purchase context and faster resolution.<\/p>\n\n<p><strong>\u2705 Fluent Support Migration Tool<\/strong> \u2013 Import all tickets, customers, and conversation history from Fluent Support with our automated migration tool for easy platform switching.<\/p>\n\n<p><strong>\u2705 Multisite Support<\/strong> - Full compatibility with WordPress Multisite networks for managing support across multiple sites.<\/p>\n\n<p><strong>\u2705 WPML Compatibility<\/strong> - Support Genix integrates with WPML, making it easy to run multilingual support systems for global customers.<\/p>\n\n<p><strong>\u2705 Multilingual Support<\/strong> - Easily translate the plugin into any language using your preferred translation tool or system. It\u2019s fully compatible with popular translation plugins, ensuring seamless localization for global users.<\/p>\n\n<p><strong>Setup &amp; Design:<\/strong><\/p>\n\n<p><strong>\u2705 Setup Wizard<\/strong> - Quick and easy setup process with guided wizard for faster onboarding and configuration.<\/p>\n\n<p><strong>\u2705 Fully Responsive Design<\/strong> - Access and manage tickets from any device, thanks to Support Genix's fully responsive design.<\/p>\n\n<h3>\ud83d\udd25 Premium Features (Support Genix Pro)<\/h3>\n\n<p><strong>AI &amp; Automation:<\/strong><\/p>\n\n<p><strong>\u2705 Ticket Creation via Chatbot (New)<\/strong> \u2013 Allow customers to create support tickets directly from the chatbot interface when their questions require human assistance, ensuring seamless escalation with full conversation context.<\/p>\n\n<p><strong>\u2705 Smart Documentation Suggestions (New)<\/strong> \u2013 Display relevant help articles from your knowledge base automatically while customers create tickets, empowering self-service and reducing incoming support volume by up to 40%.<\/p>\n\n<p><strong>\u2705 Auto Close Inactive Ticket<\/strong> - Automatically close resolved tickets after a set period, keeping your online helpdesk clean and your workflow organized without manual intervention.<\/p>\n\n<p><strong>\u2705 Auto-Trash &amp; Auto-Delete Tickets<\/strong> \u2013 Automatically clean up old or resolved tickets after a set period, keeping your helpdesk organized and database optimized for better performance.<\/p>\n\n<p><strong>\u2705 Conditional Logic for Custom Fields (New)<\/strong> \u2013 Create dynamic ticket forms with fields that appear or disappear based on user selections, collecting exactly the information you need without overwhelming customers.<\/p>\n\n<p><strong>Ticket Management:<\/strong><\/p>\n\n<p><strong>\u2705 Email to Ticket Conversion<\/strong> - Convert incoming emails into tickets automatically via email piping, streamlining your support workflow and reducing manual input for faster response times.<\/p>\n\n<p><strong>\u2705 Mailbox Binding &amp; Management (New)<\/strong> \u2013 Associate specific email addresses directly with support tickets, enabling organized multi-mailbox management, automatic routing, and department-based email handling.<\/p>\n\n<p><strong>\u2705 Ticket Transfer Between Mailboxes<\/strong> \u2013 Move tickets across different mailbox categories for better organization, departmental routing, and workload distribution across your support team.<\/p>\n\n<p><strong>\u2705 Ticket Tags<\/strong> - Organize and prioritize tickets better with customizable tags for quick sorting and easy identification of various customer queries and issue types.<\/p>\n\n<p><strong>\u2705 Ticket Hotlink<\/strong> - Provide customers with secure, one-click access to their tickets directly. Each hotlink automatically logs the customer into the support portal, allowing them to view and manage their tickets without manually signing in.<\/p>\n\n<p><strong>\u2705 Customizable Text Editor Height<\/strong> \u2013 Adjust the initial height of the text editor to match your team's preferences for more comfortable ticket creation and reply workflows.<\/p>\n\n<p><strong>Integrations:<\/strong><\/p>\n\n<p><strong>\u2705 WooCommerce Integration (Advanced)<\/strong> \u2013 Connect external WooCommerce stores and auto-create tickets from WooCommerce events like new orders.<\/p>\n\n<p><strong>\u2705 Webhook Integration<\/strong> - Integrate with external services like Zapier, HubSpot, and more, improving communication and automating ticket updates across your entire tech stack.<\/p>\n\n<p><strong>Analytics &amp; Performance:<\/strong><\/p>\n\n<p><strong>\u2705 Performance Insights<\/strong> - Schedule automated performance reports at your preferred frequency\u2014hourly, daily, weekly, monthly, or custom intervals. Track key support metrics delivered directly to your inbox to drive data-informed decisions.<\/p>\n\n<p><strong>\u2705 Weekend &amp; Holiday Settings<\/strong> - Set special hours for weekends and holidays, ensuring smooth support management during off hours with automated away messages and schedule control.<\/p>\n\n<p><strong>User Access &amp; Login:<\/strong><\/p>\n\n<p><strong>\u2705 Login with Google &amp; Envato<\/strong> - Easily log in to Support Genix using your Google or Envato account, saving time and simplifying access for both agents and customers.<\/p>\n\n<p><strong>More:<\/strong><\/p>\n\n<p><strong>\u2705 Priority Support<\/strong> - Get priority support from our team of experts with faster response times and dedicated assistance for Pro customers.<\/p>\n\n<p>More features and enhancements are coming on regular updates! \ud83d\ude80 Upgrade today to unlock all these powerful tools and future enhancements that will take your customer support to the next level!<\/p>\n\n<p>\ud83d\udc49 <strong>Explore the full power!<\/strong> <a href=\"https:\/\/supportgenix.com\/pricing\/?utm_source=wprepo&amp;utm_medium=freeplugin&amp;utm_campaign=purchasepro\">Upgrade to Support Genix Pro<\/a>.<\/p>\n\n<h3>\u26a1 Powerful Integrations Available in Support Genix<\/h3>\n\n<p>Connect with the tools you already use! Verify purchase codes, communicate with customers, and manage queries faster with powerful integrations. \ud83d\ude80<\/p>\n\n<p><strong>\ud83d\uded2 Connect Your Digital Marketplace<\/strong><\/p>\n\n<ul>\n<li><strong>Envato Marketplace Integration<\/strong> - Verify purchase codes from Envato, ThemeForest, and CodeCanyon instantly.<\/li>\n<\/ul>\n\n<p><strong>\ud83d\udcac Reach Customers Wherever They Are<\/strong><\/p>\n\n<ul>\n<li><strong>WhatsApp Integration (Pro)<\/strong> - Support customers on WhatsApp with automatic ticket creation.<\/li>\n<li><strong>Slack Integration (Pro)<\/strong> - Get real-time ticket updates via Slack for better team collaboration.<\/li>\n<\/ul>\n\n<p><strong>\ud83d\udca1 Seamless eCommerce Support<\/strong><\/p>\n\n<ul>\n<li><strong>WooCommerce Integration<\/strong> - Manage WooCommerce customer queries and orders directly in Support Genix.<\/li>\n<li><strong>EDD Integration (Pro)<\/strong> - Simplified support for Easy Digital Downloads with seamless ticket management.<\/li>\n<\/ul>\n\n<p><strong>\ud83c\udfaf Amplify Your Marketing &amp; Learning Tools<\/strong><\/p>\n\n<ul>\n<li><strong>FluentCRM Integration (Pro)<\/strong> - Efficient CRM management of customer relations and communications.<\/li>\n<li><strong>Tutor LMS Integration (Pro)<\/strong> - Manage support tickets for students, courses, and instructors.<\/li>\n<\/ul>\n\n<p><strong>\ud83d\udcc9 Reduce Ticket Volume Automatically<\/strong><\/p>\n\n<ul>\n<li><strong>BetterDocs Integration (Pro)<\/strong> - Auto-suggest relevant articles before tickets are created to reduce  &hellip;<\/li>\n<\/ul>\n\n<!--section=installation-->\n<ol>\n<li>Install that plugin via your WordPress dashboard<\/li>\n<li>Then activate the plugin<\/li>\n<li>Access your new support center from the <strong>Support Genix<\/strong> menu item in your dashboard<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"is%20there%20a%20limit%20to%20how%20many%20support%20tickets%20i%20can%20manage%3F\"><h3>Is there a limit to how many support tickets I can manage?<\/h3><\/dt>\n<dd><p><strong>Absolutely not!<\/strong> Both the free and Pro versions support unlimited tickets. Your support capacity will never be restricted by our plugin.<\/p><\/dd>\n<dt id=\"is%20support%20genix%20gdpr%20compliant%3F\"><h3>Is Support Genix GDPR compliant?<\/h3><\/dt>\n<dd><p><strong>Yes, 100%.<\/strong> All customer data is stored securely within your WordPress database with no external services required. Users maintain complete control over their personal information and can remove personal information from the account at any time.<\/p><\/dd>\n<dt id=\"can%20i%20use%20support%20genix%20on%20multiple%20websites%3F\"><h3>Can I use Support Genix on multiple websites?<\/h3><\/dt>\n<dd><p>Yes, Support Genix has pricing plans that allow usage on multiple websites. Depending on the chosen plan (developer or agency plan), it can be used on 5 websites or up to 100 websites, respectively.<\/p><\/dd>\n<dt id=\"can%20i%20customize%20the%20ticket%20submission%20form%3F\"><h3>Can I customize the ticket submission form?<\/h3><\/dt>\n<dd><p><strong>Absolutely!<\/strong> Both the free and Pro versions allow you to create custom ticket fields to collect exactly the information you need from customers.<\/p><\/dd>\n<dt id=\"will%20support%20genix%20slow%20down%20my%20wordpress%20site%3F\"><h3>Will Support Genix slow down my WordPress site?<\/h3><\/dt>\n<dd><p><strong>Not at all!<\/strong> Performance was our top priority during development. Support Genix is built with React JS for both the dashboard and portal interface, ensuring the plugin remains lightweight and responsive even with thousands of tickets.<\/p><\/dd>\n<dt id=\"how%20secure%20is%20support%20genix%3F\"><h3>How secure is Support Genix?<\/h3><\/dt>\n<dd><p><strong>Extremely secure.<\/strong> We follow WordPress security best practices, use proper data sanitization, and regularly audit our code for vulnerabilities. All sensitive data is properly encrypted, and access controls ensure only authorized agents can view ticket information.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>Version: 1.4.43 - Date: 15 March, 2026<\/h4>\n\n<ul>\n<li>Improved: Overall plugin performance and stability for smoother, more reliable usage.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.42 - Date: 12 March, 2026<\/h4>\n\n<ul>\n<li>Added: Change ticket user from the ticket details sidebar.<\/li>\n<li>Added: Edit ticket user info from the ticket details sidebar.<\/li>\n<li>Added: Display user custom fields in the ticket details sidebar.<\/li>\n<li>Improved: Earlier validation of custom fields during ticket creation.<\/li>\n<li>Improved: Database compatibility by replacing generated columns with regular columns.<\/li>\n<li>Improved: Added nocache headers to all REST API responses.<\/li>\n<li>Improved: Simplified WooCommerce and Envato integration settings.<\/li>\n<li>Improved: Overall plugin performance and stability for smoother, more reliable usage.<\/li>\n<li>Fixed: Envato support expiry validation.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.41 - Date: 04 March, 2026<\/h4>\n\n<ul>\n<li>Added: WooCommerce integration to display customer order history within tickets for agents.<\/li>\n<li>Added: Chat sessions now show whether they were initiated from the main site or a specific embed.<\/li>\n<li>Added: Chat sessions now display the page URL where the conversation started.<\/li>\n<li>Improved: Overall plugin performance and stability for smoother, more reliable usage.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.40 - Date: 18 February, 2026<\/h4>\n\n<ul>\n<li>Added: Ticket current viewers indicator to show who is actively viewing a ticket.<\/li>\n<li>Improved: Ticket and reply content formatting for a better user experience.<\/li>\n<li>Improved: Overall plugin performance and stability for smoother, more reliable usage.<\/li>\n<li>Fixed: Automatic ticket creation issue for new WooCommerce orders.<\/li>\n<li>Fixed: Chat history access permission issue.<\/li>\n<li>Fixed: Docs count issue in multiple knowledge base setups.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.39 - Date: 16 February, 2026<\/h4>\n\n<ul>\n<li>Improved: Overall plugin performance and stability for smoother, more reliable usage.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.38 - Date: 09 February, 2026<\/h4>\n\n<ul>\n<li>Added: Classic UI view mode for Knowledge Base screens.<\/li>\n<li>Added: \"Change ticket user\" permission for agents while creating tickets.<\/li>\n<li>Improved: Multilingual compatibility with WPML and Polylang.<\/li>\n<li>Improved: Overall plugin performance and stability for smoother, more reliable usage.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.37 - Date: 26 January, 2026<\/h4>\n\n<ul>\n<li>Improved: Overall plugin performance and stability for smoother, more reliable usage.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.36 - Date: 20 January, 2026<\/h4>\n\n<ul>\n<li>Added: Support Genix AI for instant access to AI features without API keys. Free credits included.<\/li>\n<li>Added: Chat History &amp; Analytics to track conversations, daily trends, peak hours, and helpful rates.<\/li>\n<li>Improved: Overall plugin performance and stability for smoother, more reliable usage.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.35 - Date: 23 December, 2025<\/h4>\n\n<ul>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.34 - Date: 03 December, 2025<\/h4>\n\n<ul>\n<li>Added: Smart Knowledge Base navigation with expandable categories for easier browsing.<\/li>\n<li>Added: Option to select preferred AI model for improved response quality.<\/li>\n<li>Added: Lightbox for Knowledge Base article images, with an option to disable it.<\/li>\n<li>Improved: Overall plugin performance and stability for smoother, more reliable usage.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<li>Tested: Compatibility with the latest version of WordPress.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.33 - Date: 17 November, 2025<\/h4>\n\n<ul>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.32 - Date: 12 November, 2025<\/h4>\n\n<ul>\n<li>Added: Option to set and control the auto-refresh of the ticket list for agents.<\/li>\n<li>Improved: Overall plugin performance and stability for smoother, more reliable usage.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.31 - Date: 09 November, 2025<\/h4>\n\n<ul>\n<li>Added: Smart sorting for the Need Reply filter, with an option to enable or disable it.<\/li>\n<li>Added: Additional placeholders for saved replies and email templates.<\/li>\n<li>Improved: Option to disable replies on closed tickets based on system settings.<\/li>\n<li>Improved: Overall plugin performance and stability for smoother, more reliable usage.<\/li>\n<li>Fixed: Docs suggestion issue for a smoother and more user-friendly experience.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.30 - Date: 30 October, 2025<\/h4>\n\n<ul>\n<li>Added: AI Chatbot to instantly answer user queries using your Knowledge Base content.<\/li>\n<li>Added: AI Writing Assistant to quickly generate Knowledge Base articles in minutes.<\/li>\n<li>Added: Knowledge Base Module to create, organize, and display help documentation within your workspace.<\/li>\n<li>Added: Feature to display Knowledge Base articles directly inside the AI Chatbot.<\/li>\n<li>Added: Style customization options for faster and easier Knowledge Base design personalization.<\/li>\n<li>Added: Knowledge Base Analytics to track engagement, content performance, search behavior, and chatbot queries.<\/li>\n<li>Added: Migration Tool to seamlessly import content from BetterDocs into the Knowledge Base.<\/li>\n<li>Added: Support Tickets Report to monitor ticket activity, response performance, and user interactions.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.29 - Date: 22 October, 2025<\/h4>\n\n<ul>\n<li>Improved: Minor UI update and optimizations.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.28 - Date: 06 October, 2025<\/h4>\n\n<ul>\n<li>Fixed: \"Help Me Write\" AI assistance not generating responses issue.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.27 - Date: 01 October, 2025<\/h4>\n\n<ul>\n<li>Added: \"Help Me Write\" AI assistance for generating ticket replies.<\/li>\n<li>Added: Auto-assignment rules to automatically set priority for tickets.<\/li>\n<li>Improved: Overall plugin performance and stability for smoother, more reliable usage.<\/li>\n<li>Fixed: Dynamic placeholder issue in saved replies.<\/li>\n<li>Fixed: Case sensitivity issue with file extensions.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.26 - Date: 18 September, 2025<\/h4>\n\n<ul>\n<li>Improved: Overall plugin performance and stability for smoother, more reliable usage.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.25 - Date: 27 August, 2025<\/h4>\n\n<ul>\n<li>Added: Ticket priority system with options to set and filter by priority.<\/li>\n<li>Added: Multiple role selector support for users.<\/li>\n<li>Added: Undo feature for agents when creating replies and notes.<\/li>\n<li>Improved: Overall plugin performance and stability for smoother, more reliable usage.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>\n\n<h4>Version: 1.4.24 - Date: 26 August, 2025<\/h4>\n\n<ul>\n<li>Improved: Overall plugin performance and stability for smoother, more reliable usage.<\/li>\n<li>Fixed: Minor bugs and issues to enhance functionality and user experience.<\/li>\n<\/ul>","raw_excerpt":"Manage customer support with a powerful helpdesk &amp; support ticket system \u2014 track customer tickets, resolve, and streamline your support workflow.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/159193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=159193"}],"author":[{"embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/devitemsllc"}],"wp:attachment":[{"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=159193"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=159193"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=159193"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=159193"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=159193"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/szl.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=159193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}